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- My rating: 0 stars
Full user review
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14 out of 17 people found this review helpful
1.5 stars
"Problems out of the Box. Terrible Tech Support."
Pros: Size and Weight
Cons: Everything Else.
Summary: My new Dell Inspiron 700m arrived a little more than a week ago. Immediately upon receiving it, there was a problem. One of the two USB ports didn't work. After technical assistance failed to fix the problem, they dispatched a person to repair it. The technician came four days after the problem was reported. I took time off work to wait for the repairman to arrive. When he arrived, he replaced the motherboard. The USB ports worked, so he left. Immediately after he left, I tried to log onto the internet. The modem didn't work. I tried online technical assistance several times from several computers, but it was unavailable. I called technical support on the phone, and was on hold for more than an hour and a half before I gave up. I tried again later, and gave up after waiting for an hour. I then called customer service, because I considered this a customer service problem at this point. After waiting half an hour for a customer service representative, the representative was very unhelpful. I asked to speak with her supervisor, and she refused and hung up on me. Then, I tried to gain technical support via email. I received a stock answer that in no way addressed my concerns well after the 6 to 12 hours an answer was promised. I finally connected with tech support online. They?re juggling so many people at once they can?t even track the progress of the conversation. They keep asking the same questions over and over. I asked to speak with an online chat supervisor, and again was refused. These people must not have supervisors or quality control oversight. I have been trying to reach Dell to resolve this for several days. (They also failed to send me a drivers/resource disk. One tech said that was what PC restore is for. PC restore resets the computer to original factory setting. It?s ridiculous to think the system needs to be restored every time a driver needs to be reinstalled.) If you?re lucky enough to get a Dell that isn?t a lemon, then no problem. However, I?ve had two major problems right out of the box, and Dell?s tech support is a huge waste of time. To date, this problem remains unresolved. I spent a great deal of money on it, and have yet to be able to use it. Maybe Dell doesn?t care about one lost customer. From the customer service I?ve had (or not had) so far, that is certainly my impression. I intend to send the computer back.
- 1 reply to this review
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when i first saw that there was a major problem, i thought that something like the disk
drive or the hard drive didn't work properly
