"Nightmare Customer Service" - user review and rating

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reply by: jsmichalek on October 8, 2005

I've had to have my Inspiron 8600 sent in to Dell twice. The first time I sent it in to replace the mother board (on my dime). When I got it back, they "forgot" to put my Bluetooth component back in so I had to send it out again. Their service over the phone is poor. I used to be a strong advocate for Dell technology and service, this experience was a shock to me.

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