UpdatedI have been going back and forth will Dell concerning the video card that was sold to me. The card was sold as a 512mb with Turbo Cache. Emails from Nvidia state to me that in fact the card is 256mb with the ability to page 256mb additional and NOT 512mb with the ability to page.
Pasted below is an the log of communication with Dell where there rep admit it is not 512 and can not be 512. The part number from the invoice is 320-4613 512mb Nvidia Quadro 120m Turbo and not what was delivered 256mb Nvidia Quadro 120m Turbo.
I spoke with a supervisor at Gold Care "Bruce" last night who stated that the card is only technically a 512mb.
There is a big difference between being sold a 512mb card that turbocaches and a 256 turbo cache card.
My call to customer care ended witrh them stating they can market anyway they please.
I post this for informational purposes so that others are not tricked the same way I was into paying an upcharge for something that does not exist.
Time Details
02/02/2007 10:58:24PM Session Started with Agent (GTSR Cindy Kent)
02/02/2007 10:58:36PM Agent (GTSR Cindy Kent): "Hi Marc
Welcome to Dell's Gold Technical Support!"
02/02/2007 10:58:46PM Agent (GTSR Cindy Kent): "Please give me a moment to pull up your service tag information"
02/02/2007 10:59:58PM Agent (GTSR Cindy Kent): "Thank you for your patience
This Latitude D820 is under warranty until 8-14-2009. How may I help you?"
02/02/2007 11:01:26PM Marc Archambeau: "Still having issues with Video card. When I log on to Dell and have the system identified, it sees only that I have a 256mb video card on this machine. Originally, I was told it wa
