- Average user rating:
- My rating: 0 stars
Full user review
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3 out of 3 people found this review helpful
1.0 stars
"Absolutely terrible quality"
Pros: powerful machine
Cons: lack of service
Summary: Our B2B salesman told me directly that the video card was 512mb with turbo cache. What was delivered on our 12 laptops were 256mb video cards with turbo cache 256mb and not 512mb video cards with 256 turbo cache.
That was the first in a long line of problems with our machines. Of the 12 we purchased 4 had 100mb 7200 rpm hard drives. All failed.
Next Day premium support means that Dell sends some slob with his pants at half mast to come look at your problem the very next business day and not actually fix it. On average the replacement time for the hard drives was 2 weeks.
The 12 were to have been shipped with 9cell lith batts. They were not and again, a slob came over to look at the issue. It took a week to get the replacements.
2 screens have failed and do not have the brightness of the other 10. When we showed the screens side by side to the repair guy, his take was that there is going to be some difference in parts used and some percentage difference between machines. Customer care would not replace the parts or the machines until their techs wrote up that a problem existed.
8x DVDRW does not operate at 8X. Don't try to explain the issue to Dell because no one there understands write speeds.
Several of our keyboards have lost their lettering. Even with our heavy use our other models of Dells, Toshibas, Ibm/Lenovos, Mac have not lost letters 4months into ownership. Tech support and Customer care refuse to replace these items as they claim it is a user issue; even if our 3 year old Dell laptops still have their letters.
It is a shame to have purchased these machines and to be left high and dry by Dell. We continually replace 157 laptops rotating over 3 years. Rest assured Dell is axed from the list of suppliers.
- 3 replies to this review
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Now I understand your frustration, however did you purchase the Complete Customer Care package? I understand the laptop shouldn't have keys falling off, however wouldn't this warranty package have covered such a dilemma?
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Now I understand your frustration, however did you purchase the Complete Customer Care package? I understand the laptop shouldn't have keys falling off, however wouldn't this warranty package have covered such a dilemma?
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If you pull the NVIDIA specs on this card you will see that NVIDIA promotes this as a 256 card that accesses an additional 256 for a total of 512 and not like their GE Force 512 that accesses 512 Mb for a total of 1 gig.
They are con artists and they know it.
