- Average user rating:
- My rating: 0 stars
Full user review
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15 out of 26 people found this review helpful
1.0 stars
"Looks nice - if it ever ships"
Pros: Design, Core 2 processor
Cons: Availablility and Dell customer service.
Summary: Ah, the mighty flagship Dell XPS 700. How many people have ordered one since Dell announced it's original availability in late May? We'll probably never know that, and it's not really that important anyhow.
On paper, and even in reviews this looks like a great machine from Dell. With the latest in technology and a good looking industrial case design, Dell has the potential for a real winner here. Unfortunately, their communication skills and customer service still stink.
Even with their new, highly touted (and criticized) blog site they can't get the right information out. The best they can come forward with is canned PR, "we don't have any information" comments, downright lies from CS and sales reps, or silence.
What's really important here is how Dell has misled its customer base since this product was made available for purchase. Now, you know there's a lot of speculation going on about the XPS 700, Intel's upcoming Core 2 Duo processors and nVidia's 590 chipset for Intel. Michael Dell himself said the XPS 700 will have the Core 2 Duo and nVidia 590 SLI for Intel, which as of the end of June wasn't ready yet. However, contrary to everything, here the product is right in this review! I know all about the NDA with Intel, and the fact that "Dell does not comment on future product releases", but what gives?
Why on earth did Dell start selling this machine when there was no availablility in the near future?
Why are they STILL offering this machine with Pentium D processors?
What is going to happen to the folks who ordered on release with now outdated expensive machines that haven't shipped yet?
Many people (including myself) have had one of these on order since late May/early June with the originally specified Pentium D processors. I'm not going to get into any more "why is my XPS 700 delayed" whining but it'd be nice to throw your impatiently waiting customers a bone here, especially when Dell's CEO and now C|Net is touting the flagship machine with Intel and nVidia's new goodies.
If my (and many others') orders "flagship" Dell machines had shipped in a normal timeframe, there'd be no problem here. However, since Dell's "flagship" product was delayed for unknown-to-us reasons (most likely nonexistent parts), and now the original orders' processor specs are no longer "flagship" worthy, what is Dell going to do about it?
I'll wager Dell's Factory Outlet is going to be flooded with XPS 700 returns if they ship out Pentium D processors in these at the price people paid for them. True, some people got in on a fantastic 42%+ off EPP deal recently and perhaps they should be the ones to get Pentiums. I'll be returning mine, unopened, should it be shipped that way.Updated
There's a long forum thread (600+ messages) that this all started at on the Dell Community Forum here:
http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=14277Updated
I'm going to change my opinion on this machine once it actually ships out as Dell says it will. Dell has finally specified they will allow customers who ordered prior to 7/18 the opportunity to reconfigure to Core 2 Duo or be given a gift card.
I haven't heard of anyone being called about this yet, but if and when it does this review will change dramatically.
- 10 replies to this review
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The xps 700 isn't at fault for dells support
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Intel pushed back the release date for the duo-core Extreme to August 15th. So nothing utilizing the extreme processor is ALLOWED to ship until that date. Hope that answers some questions. (That info came from Falcon Northwest bith sales and Tech Support).
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I also ordered a 700 system in June, last week decided to contact Dell to either upgrade to the X6800 Core 2 Duo or cancel my order. I spent a lot of time with Dell no one knew anything other than they were waiting for marketing!
That is too bad! I would upgraded the order and continue in the waiting line. At this point I'm not sure I want to start this again. -
sigh.. another *bleep* who review products before using them.
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HOLD OFF FROM BUYING IT... THIS COMPUTER WAS TO BE SHIP WITH WINDOWS VISTA AND MS OFFICE 2007, BUT DO TO THE DELAY OF WINDOWS VISTA AND OFFICE 2007 UNTIL AFTER THE HOLIDAY RUSH, ROUND MID JANUARY 2007 DELL IS NOW HOLDING OFF ON MAKING ANYMORE AND STILL TAKING ORDERS USING WINDOWS XP BUT TRYING TO HOLD OFF ON MAKING ANYMORE UNLTIL AFTER THE NEW YEAR. "Microsoft is telling its PC maker and system builder partners to plan for a January launch of Vista and Office 2007 together". THIS IS WHY THE HOLD OFF, MS HAS REALLY SCREWED UP THE PC MAKERS THIS TIME.
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First of all dell has the best custemer service
and second why are you such a dell hater whats wrong with you? your only supposed to rate the computer if you have it. -
Hi, interesting review, I have noticed big issues with NVIDIA and its no-care policy, not mention all the lies. What configuration are you awaiting now? And, if your order status is in pre-production and your estimated ship date is yesterday or before, when will you get your dell xps 700, hot shot!? HAHA, I am just coming up with all these quotes and partial quotes from movies that fit my experience from dell, it is too funny! Posting a reply to a comment made to your review (a comment made by someone else) I used, it is like a box of chocolates, you never know what you going to get, and now a partial quote from Speed. HAHA Having fun responding to your review, as I am also awaiting my new computer. Anything about the extreme edition 700 XPS? I am confused about the MOBOs, because I have a nforce4 sli x16 in the xps 600, which is a whole other story, but the xps 700 has the nforce4 sli... Also, the details are very undetailed, lol I am searching on dell's site and all they have for me, is NVIDIA C19/MCP 55 . And, I have looked on NVIDIA's site, but you know my opinion about them already. I have gotten muiltiple sets of information and lets jsut say, I will be calling Dell in the morning.
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Help me send these companies a message! please sign my petition to stop phony "estimated ship dated".
http://techavenger.blogspot.com/
Thanks!
Tech Avenger -
Why are you giving a rating to an item you don't own/use? Some people use these ratings as a good source of end user feedback. Please don't use them to vent about a the manufacturer or their policies.
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If your 'out dated' Dell has not yet shipped... can you not cancel the order?
I too was about to order until a very informative sales person told me about 'Conroe'. Glad I waited!
