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- Average user rating:
- My rating: 0 stars
Full user review
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3 out of 4 people found this review helpful
2.5 stars
"Great Laptop-horrible service"
Pros: tablet feature is awesome
Cons: If you have a problem, God help you
Summary: My laptop shipped with a faulty dvd-drive. I sent it back and paid for shipping. They sent it back with the battery not functional. I fought for a few hrs to convice them to take it back and they won't replace the laptop at any cost.
It would be a great machine if I could make it work.Updated
Writing experience: average.
Screen: Very good
Keyboard: horrible
RUns very hot, beware! You can't keep it on your lap after 30 minutes.
Customer service: Worst that I have seen. You have to pay for shipping. They are very polite and pick up the phone immediately, but their turn-around time is 10-14 days which was weird for me coming from amazing IBM support with a turnaround time of 4-5 days. They can't fix a thing- be ready to ship it back many times. They will not replace your laptop or return it, even if it comes in faulty.
