- Average user rating:
- My rating: 0 stars
Full user review
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7 out of 9 people found this review helpful
0.5 stars
"Never Gateway Again"
Pros: Product Great until it died
Cons: Customer Service
Summary: I was very satisfied with this laptop for the first 3 months of use. Then one evening the laptop froze and after powering off / turning back on the machine was basically dead. Oh well, I have 3 other gateways and many 10-15 Dells at my business - Computers Break Down -
I sent it in and Gateway told me that a massive liquid spill killed my motherboard and memory....and this was not covered under the 4 year approx. $300 extended warranty I purchased. Never was I sold on the Accident protection plan - I would have bought it...but the kicker, THERE WAS NO LIQUID SPILL!!!!!!! I swear over all I love dearly. It simply didn't happen. I fought with 3 supervisors over this and of course got nowhere. So I paid to get it fixed with Gateway and upon returning the machine, I find out they only gave me half the memory I bought it with. Over two weeks later, I'm still fighting with them to give me the right amount of memory.
I will never do business with this company again and will take every opportunity I have to let people now about the bull***t I have dealt with. The worst part is no one at Gateway isn't even making an effort to try to make things right.
