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- My rating: 0 stars
Full user review
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13 out of 23 people found this review helpful
0.5 stars
"Don't buy HP"
Pros: When they work they are good
Cons: Worst Customer Service EVER
Summary: Customer Service - the worst ever!!! - Worst Customer Service on the Face of the Planet
I have 3 HP computers, and three HP printers. I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!
It is now July 2005 ? my problems began in April 2005 ? so we are taking about a period of 4 months!!!
Problem 1: Computer will not turn on (it is less than 2 months old).
They say oh well we?ll send you a box pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can?t just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn?t work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did.
Problem 2:
One of the other computers dies. The CPU fan crapped out and the computer will not let me boot. So I call?and again I am told that they can?t send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back?.AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is (after being put on hold for 3 HOURS ) but they will have someone call me back. When they never called back I called them, and again am put on hold for 1 AND ½ HOURS. They then claim my computer was at their service center the entire time (BULL) and that they haven?t had a chance to fix it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Which I understand the having to send the wrong one back first, but I then ask if I can at least have something in writing saying I will defiantly get my computer back. I am then transferred to a case manager?.
The case manager tells me he can?t guarantee I will get my computer back. I asked why and he said he can?t with certainty guarantee that it won?t end up lost in the time it takes for this computer to get back. So I then say well can you at least guarantee me that I will get my computer or one of equal or greater value back. I am told that the only guarantee he can give me is that I have to pay taxes and die. He stated that they do not have to give me any computer at all. That yes my warrantee covers repair or replacement but that doesn?t mean they have to get it to you once it is been replaced. He then continues to yell at me and cut me off every time I try to speak and called me stupid for even asking that they do something to smooth over their lack of service because they have already gone out of their way. By what losing my computer and sending me a computer that was in non-working order 5 times!!!
- 6 replies to this review
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I Completley Agree, Horrible Customer Service, They kept trying to scam me to get their specials for a 50 dollar call session! Mine And My Moms HP COmputer Only Lasted For About A year And A Half. HP Didnt Care About Us Much. Please Buy Dell Toshiba Acer Or Any Other Brand BUT HP. Don't Let Hp's Cheap Comps Fool You Into Buying Them, PLEASE DONT BUY HP!!!!
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i've owned several HP products in the past and they all turned out terrible experiences for me. this was before tech review site sbecame a haven for me. most HP items i purchases broke after warranty. come examples included: their drivers for my HP scanner simply did not work when i upgraded by OS from a win98SE to win2k. their site said it does, but it didn't. i'm not alone in this, my cousin's HP motherboard died for apparently no reason after warranty ended. because of my negative experiences with them, i've avoided HP for a long time now and i've been happy i did. it's just not their customer service, but their products are poor in general when it comes to reliability and long-term use.
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Sounds like a dummy to me.
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I had very bad experienced with HP products and services, included Computer, Injet Printer. they should stick with Laser Printers instead. You'll be sorry if you get HP.
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was this a review on the z555?
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I've been eyeing the HP home theater PC line since the first one that only had standard-def TV tuners. Almost as soon as the HP z555/z557 line was introduced, I ordered one (I ordered the HP z555). I made it the center of my home theater system (brand new 50" Panasonic plasma, $1700 Harman Kardon receiver, $2000 Def Tech speakers). The HP z555 mostly lives up to its promises. 512 MB memory is indeed too little, so I immediately stuck a 1 GB stick in there, and promptly sped things up (HP says opening the case invalidates the warranty, however). I have owned higher-end HP scanners and printers in the past (still do), and I've generally been happy with customer support. The only other thing missing (besides more RAM) from the HP z555 is an HDMI video/audio jack. I've had the HP z555 as the center of my home theater system now for 2 months, and I have no major complaints, as long as you're aware that home theater PCs are still rather cutting edge, and there are still some rough edges between PCs and comsumer electronics. For example, although my 50" plasma TV has true 1366 x 768 HD resolution, the NVidia 6600 GT PCI-E 128 MB video card and Windows Media Center Edition aren't capable displaying that particular specific resolution: the closest available resolution is 1280 x 768. The HP z555 mostly lives up to its promise (so long as you secretly add more memory) and as long as you're PC savvy and are willing to put up with minor PC/consumer electronics interface quirks.
