LG 42LB1DR

Summary: I made an investment base on my long loyal relationship with Zenith after they merge with LG knowing the true facts about how me and another million folks feel about LG products definitely plan to just do business elsewhere
:(

Summary: See my transcript of the LG service desk chat, this is the end after weeks of letters and in hind sight wasted time of mine, not attacks...just facts and statements below
9:45 AM Amber: Hello shawn edwards. Welcome to LG Electronics! How may I provide you with excellent service today?
9:45 AM shawn edwards: Hi, can you please advise the status of Case C09110596810
9:46 AM Amber: Let me see what I can do to assist you with this.
9:51 AM shawn edwards: you still there?
9:52 AM Amber: i am, sorry trying to read all of your case notes.
9:56 AM Amber: Sorry about that I had to double check your case notes.
9:58 AM shawn edwards: no problem, what's the status?
10:00 AM Amber: Unfortunately your unit is 2 years out of warranty and LG will not be extending your warranty as you are to far out of your original warranty.
10:02 AM shawn edwards: If that's their stance, I'll be adding my story to the dozens of other complaints on the web regarding this known issue...defective equip...hopefully class action can be organized
10:02 AM Amber: Is there any other assistance I may provide you with today?
10:03 AM shawn edwards: What's the name of the manager who ultimatley refused to extend the warranty?
10:05 AM Amber: The decision is based on our policy not made by an individual.
10:05 AM shawn edwards: I was told the manager had the power to approve extending the warranty and they needed to be asked for a decision...if this was a blanket policy this whole process was a sham
10:07 AM shawn edwards: I was also told warranties have been extended for other clients in the same circumstance
10:07 AM shawn edwards: which is true?
10:07 AM Amber: There are certain guideline the manger can go past but they still have to then remain in their guideline which your TV is outside both.
10:08 AM Amber: Your unit is too far out of warranty.
10:08 AM Amber: Is there any other assistance I may provide you with today?
10:08 AM shawn edwards: Who is that manager?
10:09 AM Amber: It is me, my name is Amber Cryer, my email is ambercryer@lge.com
10:09 AM shawn edwards: What's you title amber?
10:10 AM Amber: Executive Services Manager, Live Chat Lead & Administrator and E-Mail Administrator
10:11 AM shawn edwards: If the staff I have been dealing with have been coming to you for approval berfore today, why were you unfamiliar with the case?
10:11 AM shawn edwards: You are the person this was escalated to before today?
10:12 AM Amber: I am sorry for the inconvenience, as I had stated previously, "Sorry about that I had to double check your case notes."
10:12 AM Amber: I do review and assist multiple customers and reps everyday.
10:14 AM shawn edwards: Amber, we spent $1500.00 on this unit...I have a similar TV that is 10 years old that works fine...why won't they fix this considering it's a known issue?
10:14 AM Amber: I apologize it appears I may have lost my connection with you. I will remain on the line for approximately 2 minutes before exiting the chat. If you have any additional questions feel free to contact us back via Live Chat or you may call 800-243-0000. Thank you for choosing LG Live Chat.
10:14 AM Amber: Again I am sorry as I have explained you are too far out of warranty.
10:15 AM Amber: Is there any other assistance I may provide you with today?