Click to Save up to $300/yr on calls
Store Profile
Site functionality score (Score explained)
Uses Shopping Cart technology and totals order
Uses Secure Server transaction
Accepts multiple credit cards
Offers a published return policy
Offers a published FAQ/Help policy
Offers a published policy on when credit cards are charged
Links user to specific product buy pageStore standards score (Score explained)
Store responds to e-mail within two business days
Store has a clearly published privacy policy
Site clearly states how to contact store
Store supplies CNET with up-to-date prices, shipping costs, and in-stock informationOrder fulfillment (Score explained)
Resolves order problems swiftly and efficiently
Honors prices displayed on store Web site without any hassle or excuses
Provides a fully e-commerce-enabled site
Processes order promptly and sends an e-mail confirmation and order
summary within one business day of the initial order
Delivers merchandise in professional packaging
Offers a published policy on when credit cards are charged
Customer feedback (Score explained)
Provides accessible, supportive, and professional customer-service staff Provides accurate product description and pricing on store site Provides on-time delivery This store has received greater than 85% positive feedback
Store Policies
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Delivery methods
Immediate software download
Priority Next Day Air
Standard Next Day Air
First Class Air 2-3 days
Standard Ground
International Shipping
APOs/FPOs
Return policies
100 percent satisfaction guaranteed Return Merchandise Authorization (RMA) required Restocking fee Merchant pays return shipping X days to return product
Special features
Online tracking system Product search engine Live customer-service rep Customer-service rep available 24/7 Provide 800 number for customers Active member with the Better Business Bureau Process International Orders |
Payment methods
American Express
C.O.D.
Diners Card
Discover
MasterCard
Money order Paypal
Personal check
Purchase orders
Visa |
Contact Information
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General
Company name: PC Progress
Street address: 1500 A Higgins Road Elk Grove Village, IL 60007 Web site: http://www.pcprogress.com/ Order, phone, fax, and e-mail
Phone: 888-727-7647
Fax: 847-593-7480 Email: sales@pcprogress.com Hours: Mon-Fri 8am-6pm CST |
Customer-service phone, fax, and e-mail
Phone: 847-593-7450
Fax: 847-593-7485 Email: support@pcprogress.com Hours: Mon-Fri 8am-6pm CST |
