T-Mobile
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CNET Editors' Take
T-Mobile offers competitively priced plans and extensive international roaming.
Editors' note: Because evaluating wireless coverage requires experience with the network in a wide variety of physical locations, CNET does not rate wireless carriers. We can, however, tell you everything you need to know about the major carriers. We invite your feedback and ratings in our user opinions section--the more input we get from around the U.S., the better our users can evaluate coverage at a national level. For more carrier information, please see CNET's Quick Guide.
The second-largest GSM carrier, T-Mobile, grew out of the former VoiceStream Wireless in 2001 when VoiceStream was acquired by Germany' ... Expand full review
Editors' note: Because evaluating wireless coverage requires experience with the network in a wide variety of physical locations, CNET does not rate wireless carriers. We can, however, tell you everything you need to know about the major carriers. We invite your feedback and ratings in our user opinions section--the more input we get from around the U.S., the better our users can evaluate coverage at a national level. For more carrier information, please see CNET's Quick Guide.
The second-largest GSM carrier, T-Mobile, grew out of the former VoiceStream Wireless in 2001 when VoiceStream was acquired by Germany's Deutsche Telekom. T-Mobile operates one of the smaller U.S. networks of the big four carriers, but it has roaming agreements with AT&T and other smaller operators. In 2008, it launched its 3G network and last year introduced contract-free service.
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As a senior managing editor for CNET, Kent German heads up the CNET Reviews team in San Francisco. Formerly a cell phone reviewer, he still blogs about wireless news and offers his take on the wireless industry. When not at work, he's planning his next trip to Australia, going for a run, or watching planes land at the airport (yes, really).
User Reviews
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stars 22 of 24 users found this review helpful
"worst customer service ever" By zklsmon
Pros pricing/plans
Cons reception/coverage area
Summary Reception/coverage area, even in metro areas, is often poor.
I have had the worst customer service experience with T-mobile. I have had to call them at least 30 times this year to fix my online bill and it still isn't fixed yet. My helpdesk tickets keep getting closed ... Expand full review
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