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TaxCut Online's interface is free of ads. However, it does ask if you want other H&R Block properties to contact you about investments. We were glad that once we said no, TaxCut did not ask again. The interview is straightforward, taking arcane tax lingo out of your hands. Still, we prefer the more thorough approach of Intuit TurboTax. That said, TaxCut does offer assistance for life changes, and it now pays extra attention to people with foreign income and to those who have been in the military. In the end, the rival services--online as well as their installed counterparts--calculated identical refunds for our sample returns.
TaxCut's online support resources include a searchable knowledge base, videos, and free e-mail and chat queries. TaxCut deserves credit for its free customer service, which includes audit support should the IRS take an extra interest in your return at a later date. By phone, you can reach someone from 5 a.m. until 10 p.m. PST on weekdays. Weekend hours, which were unavailable last year, now end at 6 p.m.
Since TaxCut Online Premium imports your returns from last year from both the online and desktop versions of TaxCut, it could be a viable service for longtime users who want a fast, Web-based alternative to tax software. For simple W-2 or 1040EZ taxes, we prefer the less expensive TaxAct from 2nd Story Software. For complex returns, TurboTax Premier Online is easier to navigate than TaxCut and has better tools than its two Web-based competitors for managing charitable contributions and investments.
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