"Not recommended for any but the most simple of returns"1.5 starson by curtisacraig
Pros: The interview seems extensive
Cons: Doesn't handle rental properties well, Customer service is unprofesssional
Summary: This year, I thought my return would qualify as being simple enough to be handled by TaxCut 2007. If I were to encounter any problems with my return, their extensive customer support would surely be able to help me out. Not the case - for either. My mistake.
To summarize my issue, and to spare the boring details, TaxCut insisted on double-deducting the property taxes that I had paid on my rental property during the portion of 2007 that I had inhabited it. After two calls to with customer support, I caved in and went with a "Pro". Not wanting to wait 4 hours for a phone response, I elected to work via email. So, I wrote a descriptive summary of my problem. Thankfully, I didn't need to spend an additional $19.95 for this, since the first time would be a free-be. However, not only was the support that I received from the "Pro" unhelpful, it was unprofessional. For example, I was told to "drop the worksheet", and "delete that other mess". The responses were not complete, and certainly not actionable. Once again, I'm glad that hadn't paid $19.95 for that.
So, after purchasing TaxCut Premium for $70, I'm still unable to file my return.
In general, I would recommend staying clear of this product for any but the most simple of returns. Go with an accountant - it's what I'm going to do.