"Intuit is going downhill"0.5 starson by metastable69
Pros: They can still turnaround
Cons: Tech support is useless
Summary: When buying a product, you have to look at more than the basic functionality. You also have to look at support.
To be frank, the customer service (or lack thereof) has completely turned me away from buying any of Intuits products. If they want to survive as a company, they have to lose the Indian tech support.
Tech support grammar is horrendous to the point where the average person couldn't understand what they are trying to say. They are also complete idiots--unable to answer a simple question about importing data from Money to the newest Quicken. 15 minutes with tech support, and they couldn't tell me if they could even import data from Money.
In this page (http://quicken.intuit.com/personal-finance/premier-portfolio-management.jhtml#Q8), the link in the FAQ says that Money data can be converted to 2007 format using a data converter. If you follow the link to (https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=2659), there is a prominant note that says "The converter will not convert data to Quicken 2007."
They may be saving a $1 by off-shoring tech support, but they are losing MUCH more than that in lost sales revenue.
Intuit was a really good company at one time. Too bad they sold themselves short with inferior support. Hopefully they'll pull their collective heads out of their arses and build themselves back up as a reputable company.
Until then, I am stuck using Microsoft Money.
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- Release date08/1/06
- Category Home / entertainment / lifestyle applications
- Platform PC