- Average user rating:
- My rating: 0 stars
Full user review
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1 out of 1 people found this review helpful
0.5 stars
"A waste of $65 and countless hours"
Pros: some features might be functional
Cons: buggy, useless customer support
Summary: I bought this software only to track and analyze my household's very simple finances. Between my husband and I we the most advanced accounting maneuver required to track our finances was to set up our mortgage payment. Each mortgage payment is split 3 ways between 1) a transfer to an escrow account 2) a transfer to a liability account and 3) an interest payment. After setting up the accounts I spent a good deal of time entering the last few years of mortgage payments.
When at last I was done and all things balanced I began to mark the transactions as reconciled. This action caused transfers to duplicate in my liability account. After some research in Quicken's community forums I discovered that others have struggled with the same scenario. In fact it appears that a transfer recorded as a split will duplicate when the original transaction is edited. These duplicates cannot be deleted without first deleting the original transaction, then re-entering it.
So far support as been no help at all. They seem to be ignoring the bug and the people who are asking for help.
I was willing to ignore the nagging for additional pay services and upgrades. I was willing to tolerate a wonky flickering screen issue. Yet I'm not willing to spend time and effort carefully re-entering data into unreliable software with unhelpful support. Not only was this a waste of my money, but a huge time sink. I couldn't be more disappointed.
