"great if you do not use it muchj"5.0 starson by dfok
Pros: it is an okay financial program for windows, when it or windows works
Cons: oh, where to start.....wait! Customer Service! or lack of the "service" part. I have used this program for years, and put up with the crap that Intuit calls "customer service", but after a time it becomes too much.
Summary: Buy it, you are stuck. But when things don't work I expect an answer, from a human, in a language I speak, at a time I can reasonably call. Oh, and without filling in an interminable form with no apparent end that ultimately does end in a computer/robot/machine/or underpaid offshore national with a script answer. I have no problem with a foreign national taking my money to answer a question about the program I just bought. I have a problem when they simply cannot or will not answer, then offer to charge $24.99 for the "right" answer, presumably from someone who has used or seen the program.
The Intuit plan has apparently been to buy any program that is as good or better, then bring it the the Quicken/Quickbooks standard.
Really, once you've entered thousands of transactions will you be willing to do it all again?Even if you were willing Intuit is not.
So buy the new program (same as thew old except sometimes worse, this years glaring error is next year's improvement). When it does not do what you expect you might call customer service, but they were jettisoned years ago. So maybe ou'll send an email or try the "real time/right now" customer service support. Good luck.
What is most aggravating about Intuit/Quicken/Quickbooks is the astounding hubris and disdain they apparently hold for their customers/hostages.
I have the "secret" answer that everyone knows that would change their image, the perception of the company and the satisfaction of their customers.
But these folks won't pick up a phone to communicate with their paying customers - and I have paid for years.
So here is my endorsement: buy it, never use it online, don't pay quicken or any entity a dime to get data that is yours that someone is trying to sell you. Never upgrade and never, ever try to talk to someone in customer service. It is like putting lipstick on a pig; you got lipstick all over you and no matter how loud you holler, in whatever language you holler, the pig will not hear you.
Intuit will just take your money and never pick up the phone.You'll figure out your answer or get some =of the amazing fellow sufferers online to help you out, but you'll most likely not feel good about this purchase.
The shame is that the difference between customer loyalty and customer anger is so small. This corporation has an adequate product ( circa 1995) yet has managed to alienate their customer base for so many years on so many levels.
Intuit has purchased all worthy contenders, eliminating choice and making conversion to anything else difficult if not impossible.
So count me in as a loyal but unwilling and certainly unenthusiastic customer....can't wait for 2011.