Entered CNET Catalog: 08/26/2007
SKU: 403615
Manufacturer: Intuit Inc.
Manufacturer description
Get the tools you need for smarter, simpler investment planning and portfolio management. By bringing all of your important financial information together in one place, Quicken Premier helps you more efficiently optimize your investment portfolio, simplify taxes and grow your net worth.User opinions
Select a User Opinion to view: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
User Rating: 
4/10
A once great program, thrown to the scrap heap by Inuit
Pros: Has features for budgeting and reporting, if you are the type to actually use those features.
Cons: Too many bloated, buggy features. It's obsolete to use a client software to pay bills and record transactions which already exist online at your banks website.
I just finished setting up my Wells Fargo payees and it was a snap. My next bill payments will now go through their online payment system instead of Quicken. Hopefully I will never have to use Quicken again.
Part of what pushed me towards this (for which I'm gratefull) is that Quicken is full of aggravating bugs which can make bill payments a real pain, and in some cases scary when payments do not get processed. I receive strange error messages from time to time after sending out payments which cannot be resolved without calling their BillPay tech support. And the people there usually have no idea as to what is wrong 9 times out 10. Sometimes the problems go away, sometimes they don't. You can't delete your online payees without corrupting something in the system, and will have to call and go through HELL to get the situation resolved. I have told Quicken about this problem for years and they have never fixed this. It causes a mess of payees in the system, and if you select a corrupted payee and make a payment by accident, you are screwed. You will have to call to get the situation fixed by talking to someone for 1/2 an hour.
I've heard that the software development team for Quicken is 2 or 3 Chinese offshore programmers so I think that has something to do with its decline. Inuit doesn't care about Quicken (I've heard this from employees of Intuit) so that why it's a piece of garbage. They are not putting dev resources into Quicken, and instead focusing on QuickBooks and TurboTax instead.
My advice: If you have online banking and bill payment, absolutely use that instead of Quicken. You will save yourself and huge about pain and aggravation. It's very easy to use.
-Chris W.
User Rating: 
8/10
Honest Review of Quicken 07, 08 and now 09
Pros: Runs Stable, Connects to my bank perfectly for instant Online banking. Keeps good records, installs cleanly (on XP pro SP2 anyway.. I won't have Vista so I couldn't tell you). Good security.
Cons: Seems to be useless for taxes if you us direct deposit. Nagging popup to register online with quicken (but there is a disable for this but it's not easy to find, had to call Tech support.. see below).
2. Security. Many are leery of online money transactions esp. banking. I personally have NEVER had any problems. Quicken IS secure software but it's also a function of your computer's overall security. Mine is air tight. However if you use Norton or McAfee I suggest you dump it and go with NOD32, AVG, Avast.
3. If you want to bank online there is an annoying Nag for registering with quicken to halt this do the following (note you must have already set up a some account in quicken. Open Quicken. Hold down the SHIFT + CONTL keys simultaneously. Then with those keys held, go to the tool bar at the top and click on ONLINE then click ONE STEP UPDATE. A message should get a appear saying that you will never be asked to update again.
Taxes. This is useless as I have direct deposit and only my NET income is entered, not my taxable gross or any of my tax info. So I do my taxes other ways.
All in all it's a decent, secure way to run your personal finances. I'll stick with it.
User Rating: 
1/10
Believe the longtime users. Don't buy this.
Pros: When first installed with a few simple accounts, it works fine.
Cons: Becomes unstable with use. Crippling bugs render the program useless. Horrid support from Intuit, with no fixes and no responses to many of the serious problems reported. Forced upgrade every 3 years (or loss of update functionality).
Each new version brings more bloat, more bugs, more marketing crap and fewer actual features. Highly used features (QIF import) are removed. Chronic customer requests and complaints go unanswered. Way to go Intuit.
Don't take my word for it. Read all the Quicken reviews you can find. I've read hundreds of reviews over the years, and almost none written by longtime users have anything positive to say about Quicken or Intuit.
User Rating: 1/10
Win a trip to the Federal Penitentiary
Pros: Does a good job of keeping track of my finances
Cons: Does not reflect back when the bank doesn't follow through on an online payment
Major problem with the "automatic renaming" feature could get you in serious trouble.
User Rating: 4/10
CNET Review Staff has gone down hill.
Pros: Investment center and portfolio are nice to track.
Cons: Inaccuracy to update accounts - the most important reason for the program.
User Rating: 
2/10
Horrible customer service - don't waste your money
Pros: none that I can think of.
Cons: Horrible customer service. Definitely check out the alternatives given the fact they charge for support despite the high price tag.
Crappy UI that seems to need to redraw itself too often.
User Rating: 1/10
DON'T WALK, RUN FROM THIS PRODUCT!!!!
Pros: Couldn't get that far.
Cons: Didn't record input from Express Set-up, Duplicated reminders 6 times each for several entries. No back button in key areas.
1) Missed the spouse button in Express Set-up, can't go back to change that.
2) Entered paycheck, disappeared!
3) Hit Add Row one to many times. Can't delete in the wizard. Oh, but you have to enter data to get to the next step in the wizard for accounts that you don't want.
4) Added catagories during set-up. Not there when I look at the catagory list later.
5) Entered reoccuring bills & expenses per the wizard. Many of them were duplicated 6 times as due on a single day.
I will leave it there. I love them with 2004 version. Never upgraded due to review left here but thought in can't be that bad. Yes, that bad!!
Shame on CNET of giving them a 7.3. What product did you demo that is clearly not for sale to the public?
Shame on Intuit for putting the Quicken name on such a piece of junk. They need some real competition to clean their clocks!! Maybe then we will see the Quicken of old.
User Rating: 1/10
Why is this software so bad???
Pros: You get to spend hours on the phone with support. Oh wait that's BAD!
Cons: PayPal support is horrible.
Also the overall user experience with quicken is horrible. Why aren't the filters/rules much simpler like on mint.com? There is serious need for some good competition in the personal finance software industry. It does not have to be this bad.
User Rating: 1/10
WHAT A LEMON!
Pros: None - program does not work
Cons: Program does not work, lousy customer support, wasted time and money on stupid upgrade
I also contacted also contacted my bank regarding the connectivity issue: they said there were a number of complaints regarding Quicken 2008, and that the error was most likely with Quicken itself as the bank did not change their download protocols.
Ultimately I demanded a refund for the $78 upgrade.
BOTTOM LINE: don't waste your time and money Quicken 2008, it's a LEMON!
User Rating: 1/10
Absolute garbage.
Pros: Shows why MS Money is a better solution.
Cons: No support.
User Rating: 1/10
Intuit will disable in 2011
Pros: Not a bad package
Cons: Greedy corporation forces upgrade every 3 years
User Rating: 
3/10
Usable Less Than 3 Years
Pros: Generally good product
Cons: Usable for less than 3 years
User Rating: 1/10
Perhaps the most buggy, ill-thoughtout software I've ever used
Pros: A few new features - very few
Cons: Buggy, quirky, ultra-slow, crashes, video issues
Well, again we are disappointed. And, even worse, the problems are more pronounced and frequent than ever!! Now the program interferes with other Windows programs as well. Even the graphics won't load correctly.
And as a side note, if you are trying to log in remotely (using Remote Desktop or similar) the Quicken is even worse - virtually unusable.
Will have to finally switch to Money, I guess.
User Rating: 1/10
Save your money
Pros: Nice look and feel
Cons: Printing issues, program bugs and much more
User Rating: 
7/10
Migration from MS Money painful
Pros: Integrates much better with Banks
Cons: Migration process is terrible
Then you connect to the bank very nicely, but at the time of matching the transactions all the transactions are not recognized, making it more painful. It becomes a hassle.
A note first tell you about a tool that is supposed to take a report of all transactions and import them into Quicken, but later on there is a note that it does not work! Please don't advertise and then stop development and testing of the tools!
User Rating: 3/10
Vastly disappointed long time user
Pros: 529, better online banking interface
Cons: Massive screen flicker, online downloads longer, posting takes longer, stock downloads delayed
User Rating: 2/10
Quicken 2008 a downgrade
Pros: Runs on Vista
Cons: important features dropped
With Q2005 and 2006 deluxe we had all the needed acct functions including P & L and cash flow.
Q-2008 DROPPED P&L and cash flow making the program undiserable for church (or small business ) use.
We can't even transfer the data back to Q-2006 on an older computer.
So, we bought a more expnsive "upgrade" that turns out to be a downgrade.
If there was an accounting software package that could "read" the Q-2008 files we would go for it in a flash
Quicken has really bombed on this "upgrade"
Ed S
User Rating: 1/10
Worthless Junk
Pros: None that I could find.
Cons: No support to speak of
Now I'm trying to install it from a promotional CD they sent me and I can't even get it to display the installation wizard correctly.
Of course, Quicken support is absolutely no help. If it doesn't fit into their "support documents", they simply quit responding.
Phone support is non-existent. All they have are sales people telling you to "Go ahead, buy it and then we'll give you the support!" Yeah.... right... and there's a bridge in San Francisco they'll sell me next!
It's really sad to see a company that used to have a stellar product and adequate support devolve into an inefficient 'customer-no-service' kind of operation.
Here's the CEO's pertinent information:
Stephen M. Bennett
President & CEO
Intuit Corporation
2700 Coast Avenue
Mountain View, CA
94043
(650) 944-6000
I'm sending him a FedEx tomorrow.
I'm happy for you guys who could make it work, but, be forewarned... pretty soon it will be "Bend over, Bubba!" and you'll be in the sinking ship with the rest of us.
User Rating: 1/10
If you are a looking to tracks stocks and mutual funds, don't buy this.
Pros: All my data from previous versions is still here.
Cons: Basic functionality does not work.
I have used Quicken since the mid 1990s, and this is the last version I will ever buy.
I manage a large investment portfolio for myself in Quicken.
The servers that Intuit runs for delivering stock and mutual fund pricing have had consistant problems for the last year, not downloading prices, downloading the wrong prices, not responding, etc. This issue seems to get worse with time not better.
As of right now, the quote servers are currently down and have been down for 3+ days with no work around (other than entering prices by hand). I have called technical support and they have no estimated recovery time frame. All they can tell me is the quote server is down, and they do not know when it will be back up.
Should there not be more than one server? (I am going to assume there is) Should they not have the servers replicated into mulitple, geographically disbursed data centers for redundancy and latency?
Why has it been down since some time late Thursday night or early Friday morning and not yet resolved? (It is now noon on Monday). Could you imaging if the NYSE, NASDAQ, Chicago Wercantile Exchange, Bloomberg or Dow Jones could not get their quote systems up for more than 3 days?
Have the IT staff at Intuit ever heard of disaster recovery planning? (Sure they know about it, since they want to sell me an online backup solution for my Quicken data, but they can't seem to practice what they preach).
THIS IS TOTALLY UNACCEPTABLE!!!
User Rating: 
5/10
Same Old Annual Upgrade
Pros: Installs easily. Converts prior files accurately. Same comfortable interface.
Cons: Silly changes
User Rating: 5/10
Installation was fairly easy. Some new features from the 05 used previously. Not an improvement.
Pros: It is more colorful. My favorite feature of the Quicken is the ease of balancing your check book.
Cons: I prefer the larger view and so far, each time I use, it goes back to the one live view of the ledger.
User Rating: 2/10
Terrible product design and they forgot who the customer is.
Pros: Only took 10 minutes to install including all the junk icons.
Cons: Forced Schemes / Limited user control.
User Rating: 3/10
Forcing upgrades from Quicken Basic
Pros: It's still an easy-to-use, full featured program
Cons: Doubling the price to remain a Quicken user
For those who've been happily using Basic all these years, having the cost of using Quicken suddenly double will no doubt come as something of a shock. I suspect most will compensate by only upgrading to the "new and improved" (and twice the money) edition when forced to by Intuit's obsoleting of versions more than two or three years old.
User Rating: 3/10
save your money - stick with the 2007 version
Pros: none i know of.
Cons: can not use webconnect express with Wells Fargo Bank.
Bottom Line:
If you have 2007 -- save your money and do not upgade.
