"NOT RECOMMENDED DO NOT BUY"1.0 starson by chicagoeggman
Pros: I have nothing good to say. Sad but true. I used it for many years, but this year VERY DISAPPOINTED. IT FAILED, and I am out of time. WASTE OF TIME.
Cons: PROGRAM DOES NOT UPDATE CORRECTLY. IT WILL NOT EFILE IF NOT UPDATED. THEIR "FIX" LOOKS LIKE IT WORKS BUT DOES NOT, IT WON'T LET YOU EFILE. SUPPORT DEPT - NO HELP.
I AM NOT A NOOB, BEEN USING FOR MANY YEARS. NOT ANY MORE.
Summary: If you are running late this year, DON"T try TT, it will disappoint you.
1. From installation it was bad. When first trying to start the program, it hung up and crashed - could not update. This cost me half a day, installing, uninstalling, reinstalling, rebooting, etc. WHat a WASTE OF TIME.
2. Finally found from their lousy support page, on a HIDDEN page, that there is a KNOWN ISSUE of update problems. Downloaded the "fix" and proceeded.
3. OK, looks good, I entered my taxes.
4. All ready to Efile! Ooops, what's this? Turbotax must update before I can Efile.
5. Try to update. Program crashes. Try to update using the "Fix". Won't file, says needs to update. ***.
6. Tried TINA. USELESS.
7. Tried calling phone support 3 times. Wasted days with these people, finally one "tech" said "sorry, I have bad news, you have to go to online site, and re-enter all your taxes".
8. 2 weeks since I started my taxes, now it is getting close. I am not going to risk wasting any more time with this incomplete product. I will file directly on IRS site, despite my severe misgivings.
I AM VERY DISAPPOINTED IN THE LOW QUALITY OF PRODUCT, SUPPORT AND LACK OF FOLLOW UP ON THIS ISSUE. I HAVE USED TURBOTAX FOR MANY YEARS AND THIS IS THE ABSOLUTE WORST TIME I HAVE EVER HAD DOING MY TAXES. I WILL NOT USE TURBOTAX AGAIN, AND I WILL DISSUADE ANYONE ELSE FROM RISKING THEIR TIME AND EFFORT ON A FAULTY, HALF-BAKED PRODUCT. I WISH I COULD PUT A ZERO STAR HERE, OR EVEN A NEGATIVE STAR, I AM ENTIRELY DISGUSTED WITH TURBOTAX AND THEIR LACK OF INTEGRITY AND SUPPORT.