Pros It seems thorough,even making inquiries about obscure tax code provisions that probably don't apply to one person in a million.
Cons Very difficult to change an entry entered by mistake;and, it will not print just a return. It wants to print a book.
Summary By in large, its hand holding questions are fairly thorough. But heaven help you if you misunderstand an instruction and put an entry in the wrong place or make a typo. It it determined to keep the incorrect entry and add it to the corrected one, and it will take several hours to get it straightened out. Eg: you intend to enter $100.00 but instead miss the "." and enter $10000 instead, the software is determined to remember the 10k figure. Even after the correction is made, instead of showing $100 it shows $10,100.
And at the end, when you want a copy of your return for your records, it will not -- simply not -- no matter how hard one tries just print out a form. It can't do a 1040 without its own worksheet. It won't do a schedule B without also printing its own worksheet. It is bound and determined to print for you ever worksheet, every computation, and every form IRS makes even where there is only one number on their precious worksheet even when it is told that it is to only print the form. By the time the return is done, I don't need to know how it added two plus two on its precious worksheet; all I want is the form 1040 and the supporting schedules, and it simply will not print them alone.
Next year, I'm think I'm going to try something else. Certainly, it's hard to imagine the frustration level could be any higher unless the programmers devising it were deliberating trying to do so.