"Difficult to trust this product."1.5 starson by x42384
Pros: Free after rebates; Firewall seems to work;e-chat with tech support
Cons: Updater fails to tell you that it failed to update
Summary: Just recently installed McAfee 2008 Virus Scan Plus. Hit the UPDATE button to automatically download latest virus definition files. It pops up a box and says "it is checking for updates, please continue working". It makes you feel comfortable like it is updating. It doesn't even come back to say it is complete or successful. The box just goes away after a few minutes, so you think it is done. I do this routine daily. The update status indicator also increments the date you hit the UPDATE button. After several weeks of using the product, I get a warning indicator that says my virus defintion files are 8-29 days old. This was a surprise being that I update it everyday. Chatted with tech support, they had me download a "fix", but this did not fix the problem. Contacted them again, and they told me that my installation CD did not support downloading updates thru the web. - this was insane. Then they told me to uninstall the product, and instead of installing from the CD, install the entire product via the internet. I did this, and I assume that the internet method has the latest virus def files. After the new install, same problem, the UPDATE button doesn't tell you it updated any files or if the connection failed. Til this day, I have no idea if it is updating my def files.Last year when I had problems, it was due to Ad-Aware software already on the system. Because of this, the McAfee Updater service never got installed. McAfee 2008 was not compatible with Ad-Aware. Once you removed Ad-Aware, McAfee installed correctly - Shame that their tech support did not know this until I had spoken to the 10th support rep. What also bothered me at that time was that the McAfee install process did not check for AdAware already on the system - should have warned you about incompatible programs. What really troubled me was that, the McAfee installation continues "successfully" but yet you have a hole in which the updater service never got installed and the McAfee software did not even catch it's own mistake of not installing a service. - wow. Anyhow, a year later, I am trying 2009 version. A quick installation of this shows that the McAfee 2009 install process now "checks" for incompatible programs. Will write a separate review for Total Protection 2009.
Tech support kept telling me that my proxy server was the problem, but I do not have any proxy server- i am just a home user.
What really bothers me is that in my scenario, the product does NOT even tell you that the update process failed. Poor product design.
If you have ever used Norton Antivirus product, they had a solid update process. It tell you which updates are available and shows you the install process.
Bottomline, my first experience was very bad and still unresolved. They have a 30-day money back return policy.
Updated on Dec 24, 2008