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4 out of 7 people found this review helpful
2.0 stars
"Do NOT Order refurbished!"
Pros: HDMI Input, USB Input, Great Sound (when it works)
Cons: Red pixelation when playing DVD's, HDMI input
Summary: Whatever you do do not order this from refurbdepot.com. I placed an order November 1st, the Product was supposedly "In Stock" with a shipping availability of 1-3 days. After 2 weeks of my order still "Processing", I called their customer service, it was a joke. After calling several times with no one answering I got excited when according to their system I was the 3rd caller in line, yet I was on hold for over 25 minutes! When I finally got through I was informed that the product was not in Stock despite their webiste saying it was not only when I ordered it but even at the time of the call. I was told it would ship in 3 days- 2 weeks later it was still processing. I finally recieved the HITB (that was advertised to ship in 1-3 days) 28 days after ordering it. When it got in the packing job was so bad the UPS driver did not want to lift it up. The speaker wire input jacks on the back were broken off the receiver. Still I went ahead and wall mounted the speakers, drilled holes, ran the wires, set everything up and was rewared with finding that the DVD playback included wonderful red pixels all over the middle of the screen, and the receiver struggled- popping and gurgeling- with the sound from the HDMI input. Clearly the stereo had not been "refurbished" but merely returned, poorly repacked, and sold again. Refurbdepot materially misrepresented the stock statues and shipping estimate (for the entire month their website never said anything but "In Stock") materially misrepresented the product as being refurbished, and had a non existent customer service department. Avoid that store at all costs.
- 1 reply to this review
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I had a similar situation with etronics. They were the cheapest vendor listed and said that the product was "in stock" on their website and via phone. Suddenly when it came to shipping my order they no longer had any in stock. I waited two weeks and canceled the order. When it comes to these smaller online vendors your mileage may vary.
