-
Average user rating:
- My rating: 0 stars
Full user review
-
0.5 stars
"Constant Failures - Don't Buy Denon"
Pros: multi-zone capabilities
Cons: Suffered two "chance failures" resulting in returning it to a regional repair shop. 3rd issue just occurred, time for the trash can. $900 down the drain, less than 3 years old.
Summary: For the money ($900 in Dec 2006) this has been a very disappointing product. I bought it because of the reviews, the brand name, and it's ability to handle the multiple zones in my house (2 in-door and 1 outside). The remote is not easy to use. The unit would not interface with my Samsung HD TV on volume control or displaying the zones and other ease of use features. These annoying issues I learned to live with.
However, as my 2 year warranty period approached its expiration, the unit stopped working. After shipping it to Austin for repairs at a regional repair shop, of which there are only 8 approved in the USA, (shipping costs were $70 (shipping plus a box to put it in)), I was told there was a chance failure of the Digital Audio Board, and it took them 5 weeks to get the parts and ship it back to me. 3 months later, out of the blue, the unit stopped working again. Back to Austin it went (and another $70, never throw away the box), this time there was a different chance failure of an integrated circuit, the two failures apparently unrelated. The tech guy said the IC failure was common in this unit because of faulty parts during manufacturing. Great. He estimated that if I had to pay for the 2 failures out of my pocket, each would cost approx $150, so $300 total.
Unfortunatly for me, the unit stopped working again today. It's the end of the line for this Denon in my house. Don't buy these products.
On a positive note, the regional center, Pyramid Audio, did a good job and I would recommend them. But, don't buy a Denon.
