When I first started using my Denon 3311CI, I loved it and I gave it 5 stars and a great review (on Amazon). A few short months later, my opinion has changed and I now regret the purchase. I can no longer recommend this product.
The first sign of trouble ... Read full review
When I first started using my Denon 3311CI, I loved it and I gave it 5 stars and a great review (on Amazon). A few short months later, my opinion has changed and I now regret the purchase. I can no longer recommend this product.
The first sign of trouble was being prompted to configure Audyssey. It had been configured, but maybe there was a power failure or something else that caused the unit to need it configured again. So I configured it, again. About 2 weeks later? same prompt. Then the prompts became more frequent, until virtually daily. I reached out to Denon Customer Support, and they said I had to send the unit in for service.
At the same time, I noticed that I could no longer access the web front end from my computer(s). I tried several things, including disabling firewalls, etc. I noticed that the unit was 'suddenly' set to DHCP (I had set it up with a Static IP Address). I also found that I was locked out of the options that would allow me to change any of the network settings. I contacted Denon Customer Support and didn't get very far. I felt like they were sending me in circles.
At this point, I was ready to pack up the unit and send it for the Audyssey repairs. I added the Network problems to the issues list and dropped the support case with Denon.
While packing up my 3311CI, I noticed that it was "Made in China". I had not noticed that before. I honestly felt that I was paying a little more for something 'not' made in China. In-the-end, I guess I could have bought any amp, saved some money and had the same level of 'quality'.
A week later the unit was back. Same serial number, not refurbished. I set it up, including Audyssey, and the networking functions and web interface were all good! The repair description alluded to a firmware upgrade.
Two days later, there's the prompt for Audyssey! Same exact issue. I called the repair facility? left a message and now I'm waiting to find out what the next steps are in my quest to get this repaired.
It's a shame that a great name like Denon is tarnished by cheap parts and cheap labor. I, for one, am willing to pay extra for 'quality' and I thought I was. But more and more I'm finding that quality simply doesn't exist anymore. You can pay more for something, but in the end, it's still 'cheap'. Maybe my situation is unique? maybe I have one of very few lemons. But it's the only Denon I have and it will be the last one I buy.
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