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- Average user rating: 3.5 stars out of 25 reviews Back to product review
- My rating: 0 stars
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59 out of 60 people found this review helpful
2.0 stars
"Great 7.1 Sound Good Picture - but..."
Pros: All connections you might need plus wireless USB; Excellent 7.1 sound quality
Cons: Quality problems - TV connection thru HDMI fail after 2 -3 minutes
Summary: I got this unit last Friday from Vann's and spend most of the weekend hooking up connections and setting it up - I'm connecting my XBOX unit thru component connection to the receiver and using the HDMI connection to output video to a Panasonic Plasm TV. After 2 to 3 minutes the picture cease to appear on the TV and and HDMI light indicator on the front panel of the receiver starts to blink - switching the unit off for one hour get me another 2-3 minutes of video - sent to service and will need to wait 3 weeks...Updated
More than one month later the unit is still in service at a JVC Authorized Service Center. I?ve been calling the service center every 2-3 days and they keep telling that they?re waiting for JVC to respond their request to replace the unit. I?ve called JVC and they say that they don?t know about the request from the service center. After many tries I got an Issue open at JVC - they provided an issued # and told me that I?d be contacted in 48 hour. In addition to not getting any call from then, when I called back about the issue nobody at JVC knew about it ? they provided me with another phone number to call to check the issue. Called the number and an attendant let me waiting from more them 30 minutes with no answer. Another call and the guy found the issue and told me to wait that he?d try to call the service center ? another long wait and the guy told me that the service center didn?t answer the call. This attendant asked me to call the service center myself since he was about to leave for the day. I called the service center right after just to verify that they answered on the first try. What a shame JVC!
p.s. I?m not including all the frustration with support via e-mail that I also tried to not get too long ? you should guess what the outcome is?.Updated
Yesterday marked the two month anniversary since I dropped the unit at a JVC authorized service center. JVC doesn?t have minimum respect for their costumers: the service center keeps waiting for an authorization from JVC. JVC ?Costumer Care? doesn?t provide any update other than: keep waiting.Updated
Comment by pedromj (see profile) - April 16, 2006
After 5 months JVC managed to solve the problem and I got a new unit. It's working like a charm
As I said, the picture and sound is really great. If not for the problems with the original unit and the level of service; I'd change my rating to 8.5.
Regards,
Pedro
- 7 replies to this review
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That sounds like a nightmare but hopefully it's all in the past now. I'd like to know at what resolution you view the XBOX once it goes in through the receiver with the component cables and is outputted to the TV with HDMI cables. I've heard of other receivers that actually downgrade the resolution to 480i or 480p. I was thinking about getting this same JVC.
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I had a similar problem with a big HDTV manufacturer that starts with a "P". Set was defective on analog signals. They referred out their warranty to service to a "mom and pop" service center that couldn't fix the set. Manufacturer never followed up on my complaint and set is still not fixed now that warranty has expired. Fortunately the digital portion works fine. Manufacturers now take the money and run.
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Thanks for opinion & info. I'm looking for an HDMI receiver to replace my aging Sony & act as a "switch" for DVD & STB HDMI's to my single DVI HDTV. Guess I'll pass on the JVC considering your problems.
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I own JVC's RX-DP20VBK and had to send it to the Lawrenceville, GA JVC factory service center and in two weeks they sent me a brand NEW DP20VBK replacement! I have had many different JVC products over the years and have never had the hassle you have gotten. What a bummer pedromj, see if you can get it back and send it to the GA service center. Hope everything turns out good for you.
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This is a known issue and it is related to older implementations of the HTCP standard. Are you connecting a cable box to the unit? Try updating the firmware on your other HDMI units, but I doubt there is anything wrong with the receiver, just the system as a whole in terms of HTCP. On a side note, there CS sounds bad and I am sorry to hear of your poor service.
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After reading about your experience, I sent an email to JVC?s customer service department to inform them I had decided not to buy an RX-D702. The purpose of my letter was to inform them that they had lost a customer due to horrible customer support. Here?s their response:
From : Gomez, Faye <FayeGomez@jvc.com>
Sent : Wednesday, December 21, 2005 5:41 PM
To : <xxxxxxxxx>
CC : "Flores, Marco" <MFlores@jvc.com>
Subject : RE: Service Issue
I strongly recommend that you call or take it to the nearest service center in your area to have it evaluated and if needed, fixed. The link provided below will assist in finding the nearest service center in your area:
http://www.jvc.com/ascsearch/mqlocator.exe?link=index
If you have any other questions please do not hesitate to contact our JVC Customer Care department at (800) 858-6442. Monday thru Friday, 9am-10pm EST. Thanks for your time and patience.
Sincerely,
JVC Customer Care
Faye
*************
Do you need to know anything more about the quality of JVC?s customer support? -
Can u pls update us with what happened after service?
Thnx
JVC RX-D702B:
