- Average user rating: 3.5 stars out of 25 reviews Back to product review
- My rating: 0 stars
Full user review
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43 out of 45 people found this review helpful
2.5 stars
"Quality questions"
Pros: HDMI switching, digital amp clarity
Cons: Died after 35 days
Summary: Two HDMI inputs are great, the switching worked as promised, the video upscaling looked good, but I'm not sure JVC is really ready to produce a legitimate $800 receiver. One HDMI input died as I was watching TV just 33 days after I bought the unit (with a 30-day return limit). Now it's at the local service contractor who has no idea when he'll receive the necessary parts to repair it.
Too bad -- it sounded great and worked well once I got it set up correctly. But at that price point, I shouldn't be facing quality and customer service headaches.Updated
JVC's customer service leaves a lot to be desired. The local repair place they sent me to has been told by JVC that they aren't authorized to repair receivers under warrantee. When I call JVC, they send me right back to the same repair center. They keep promising to solve the problem and get back to me, but of course they don't. I'm angry enough that the unit failed after only 35 days, but this kind of incompetent run around is infuriating. So, I bought an $800 A/V receiver and now am without music, videos, etc. Who knows how long this will go on.Updated
It's now Dec. 13 and at this point I'm waiting to receive a mailing label so I can ship the unit back to JVC's factory repair site. This is insane. When I complained to the customer service manager, I was essentially told, that's the way it is. When you introduce an entirely new product line into the mid-level audio market, you'd better be prepared to step up if there are initial quality problems. JVC is not, that much is clear.Updated
It took forever to get a promised replacement, but now that I've had the new unit for a few months I can report that all is well. Sound quality is great, and the real surprise is that it really improves the video quality of standard definition channels with its deinterlacing chip. As the memory of my tech support hassles fade, I'm getting happier and happier with my choice.
- 4 replies to this review
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Having just read the first two user reviews, I don't think I want to look too closely at this receiver. This kind of customer service is unforgivable. The units should have been replaced immediately. I think I'll continue to look at Pioneer.
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have you heard of any other cases of the almost dob unit, or would it be safe to assume this is just a bad apple from jvc?
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Hi,
Thanks for a good review. I have a upscaling question. Does the upscaling improve the video quality of standard definition TV sources or do I need to go for a line doubler? I have a plasma HD TV and I am looking to improve standard definition TV channels on my plasma HD TV.
Thanks for your help, -
Sorry to hear of your woes. My woes are similar with my purchase of the RX-D302B and customer service. "We need to have you take it in for repair, your brand new unit....", customer service advised, then apologized...
3 bad receivers, in less then 14 days; 2 with similar problems (shutting off), and the 3rd barely worked at all out of the box,(even the equalizer made it stop working for that channel). Crap, just plain crap.
I am returning mine, for a full refund.
Good luck with yours.
JVC RX-D702B:
