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"Onkyo dumps on it's flagship customers" on by Alba-tross
Pros: False claims about upgradability
Cons: False claims about upgradability
Summary: I, like others who purchased this flagship product from Onkyo, were expecting an opportunity to upgrade it's HDMI card as the technogy changed. Onkyo advertised how the modular design of the TX-NR1000 would allow upgrades by simply buying new cards and upgrading it's technology. Well, we can't. Onkyo has dropped this unit from it current line and has decided it cannot upgrade to HDMI 1.3. Fact is, they never offered ANY HDMI upgrades (we have the original HDMI 1.0). After many emails to Onkyo they admitted they did not plan for current changes in DSP technology. While this is a good item, Onkyo has failed to produce on the upgradability of this product. Onkyo has never made an official statement. After many complaints to their customer service, they have finally offered a trade-in program. Problem is, the offer is a significant trade DOWN for a much lower priced product AND pay Onkyo more money ($1000) for this exchange.
This is unacceptable. This is also the LAST Onkyo product I will ever purchase.
If this is how they treat their flagship customers, I would suggest buying Onkyo products with EXTREME caution.Updated
THis flagship product was marketed by Onkyo as "future-proof". Nope. In the two+ years it has been on the market... only one card was issued. It is a radio combo card (XM, Sirius and HD radio - $400.00). This unit has HDMI 1.0 (video, no audio). After repeated emails about upgrades, Onkyo only had generic answers (check our site, etc). In September 2007 they finally told me they did not allow for changes in DSP technology. Their "future-proof" design cannot be upgraded to HDMI 1.3, so they are not offering ANY HDMI upgrades. Three days later, they offered a trade-in program. Send back the flagship TX-NR1000 ($4999.99 list) and pay an additional $1000.00 and they will send me a TX-NR905 ($2099.99 list).
Needless to say, Onkyo will never get any future business from me. I would suggest you consider this before purchasing their products. If thisis how they treat their flagship customers, think of what others have to hope for. -
"Worlds first hardware upgradeable reciever" on by charles2479
Pros: none not upgradeable since Onkyo did not make any upgrades
Cons: expensive and Onkyo did not keep their promise
Summary: I bought this reciever with the intent of getting upgrades in the future such as HDMI. Onkyo has abandon this reciever and left the owners of this reciever holding the bag. I will never buy Onkyo again. I spent almost 5k for this reciever and Onkyo did not keep their promise
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"broken promises, bordering on false advertising." on by jkbenn
Pros: Good sound quality.
Cons: Poor video quality, poor customer service, numerous unresolved problems, specifically with HDMI support and GUI interface.
Summary: I purchased this receiver, replacing my perfectly good Yamaha RX-V1, because at the time, Yamaha did not have a flagship receiver with HDMI input/outputs. I was lured in with the promise of upgradeability, to avoid having to replace my electronics every time something new came along, with respect to advanced audio/video, etc. After a few months of use, I was quite happy with my purchase, but when I bought a new Pioneer Elite DVD player, and subscribed to Direct TV (with HD service), I had problems connecting each with the HDMI inputs. I could get a good picture (1080i) with either one connected, but not both at the same time. I contacted Onkyo and asked if they had yet made available a new version 3.1 HDMI module (as I expected to upgrade to blu-ray) and I was informed that the only module available was a tuner module and plans to develop new replacement modules for this receiver had been dropped. I was more than a little shocked, because without the upgrade capability that had been touted, this was one expensive, overpriced receiver. I would have waited for the newer Yamaha or bought a Denon instead. I contacted Onkyo customer service and was referred to the VP of Onkyo USA in New Jersey (a call I paid for, because there was no 800 number listed), who offered me a brand new TX NR805 (apparently their new "flagship receiver" for a reduced cost of $900.00 and the return of my TX-NR1000. What a deal!!! So, I already shelled out over $3500 for my receiver and now they want me to pay an extra $900? I don't think so. My receiver was still under warranty, by the way. I refused this "generous" offer and I am still stuck with a fairly good, but way overpriced receiver that is NOT, in any way, upgradable. Oh, well. Live and learn. I postponed purchase of a Hi-Def DVD player until the forman wars were over. Blu-Ray won, so I recently purchased a Panasonic DMO BD 55. When I hooked it up to my TX-NR 1000, I was unable to get the HDMI to work. Moreover, the GUI failed to display, no matter which input I used. Oh, by the way, did I mention that the Onkyo comes with a 2 year warranty and my Yamaha, which is still in perfect working condition comes with a 5 year warrenty?
So... I went from having a future-proof (Ha!) audio receiver to a very heavy, poor performing future-proof door-stop. I am done with Onkyo (however, in all fairness their lower-end receivers have recently received great reviews) and I will continue to wait for the new Yamaha flagship receiver or look closely at a newer Denon receiver, as they always to be on the cutting edge of audio and video performance and I suppose I will have to do what I've done for the past fifty years, buy a new piece of equipment if I want to keep up with the advances in technology.
jkbenn -
"Extremely disappointing quality" on by ssobhan
Pros: Great sound
Cons: Broke down in 6 weeks of sporadic use
Summary: I was very excited to buy this unit and spent sevral thousands more in the best speakers I could afford. The system sounded great, but lack of 480p to 1080i video conversion was somewhat bothersome for something that cost so much. After having it for about 6 weeks and with sporadic use (generally no more than a few hours every few days), the front right speaker output died! All I can get out of the speaker is a hissing sound. I swapped the speaker to no avail. I changed all speaker connection to main-b connection, but the same front right speaker problem persists. My natural reaction was, "I have bought a lot of electronic products in my life, but nothing broke down so easily -- especially when I used it so infrequently. Something that cost thousands of dollars must last longer than that". So, I called Onkyo to see if they would want to repair or swap it for another unit since the problem happened so quickly. After ebing on the phone for over thirty minutes with two different reps., I learned they are not going to do anything! It is up to me to take it to an authorized repair shop and hope that Onkyo pays for the repair when the shop contacts them. Why would I want to take a chance in having something repaired when I could return it? I don't want to have to repair something I've bought so recently. My choices are to either have it repaired or return it for a refund. Here's where I win: since I bought it online at costco; I have the option of returning to any costco store for the full purchase price, plus shipping costs! I would have had to eat it if I bought it at a store such a Fry's. But all is not lost for me.
Shame on Onkyo for treating my problem so nonchalantly. I would probably never buy another Onkyo product - not for this kind of money..... unless I buy it at Costco.... -
"Don't buy it!! Even used!" on by coloscott
Pros: It was cool in the beginning
Cons: NO Upgradeability! Runs hot!, Fails frequently
Summary: I bought this unit based on the ads and the media premise that it WOULD be upgraded over time as new technology was avaulable. Right now it seems like I am naive BUT at the time is seemed plausibole that a card slot architecture was THE way to go. When a new technology came out (like HDMI 1.1, 1.2, etc) you could merely buy a new card, insert it in the chassis, and you'd be current. Well, it was a good theoory but Onkyo didn't hold up their part of the bargain! Don't buy this receiver, even used. It is a bout anchor!
TX-NR1000 Black THX Ultra 2 Home Theater Receiver user reviews
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