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"Onkyo dumps on it's flagship customers" on by Alba-tross
Pros: False claims about upgradability
Cons: False claims about upgradability
Summary: I, like others who purchased this flagship product from Onkyo, were expecting an opportunity to upgrade it's HDMI card as the technogy changed. Onkyo advertised how the modular design of the TX-NR1000 would allow upgrades by simply buying new cards and upgrading it's technology. Well, we can't. Onkyo has dropped this unit from it current line and has decided it cannot upgrade to HDMI 1.3. Fact is, they never offered ANY HDMI upgrades (we have the original HDMI 1.0). After many emails to Onkyo they admitted they did not plan for current changes in DSP technology. While this is a good item, Onkyo has failed to produce on the upgradability of this product. Onkyo has never made an official statement. After many complaints to their customer service, they have finally offered a trade-in program. Problem is, the offer is a significant trade DOWN for a much lower priced product AND pay Onkyo more money ($1000) for this exchange.
This is unacceptable. This is also the LAST Onkyo product I will ever purchase.
If this is how they treat their flagship customers, I would suggest buying Onkyo products with EXTREME caution.Updated
THis flagship product was marketed by Onkyo as "future-proof". Nope. In the two+ years it has been on the market... only one card was issued. It is a radio combo card (XM, Sirius and HD radio - $400.00). This unit has HDMI 1.0 (video, no audio). After repeated emails about upgrades, Onkyo only had generic answers (check our site, etc). In September 2007 they finally told me they did not allow for changes in DSP technology. Their "future-proof" design cannot be upgraded to HDMI 1.3, so they are not offering ANY HDMI upgrades. Three days later, they offered a trade-in program. Send back the flagship TX-NR1000 ($4999.99 list) and pay an additional $1000.00 and they will send me a TX-NR905 ($2099.99 list).
Needless to say, Onkyo will never get any future business from me. I would suggest you consider this before purchasing their products. If thisis how they treat their flagship customers, think of what others have to hope for.
TX-NR1000 Black THX Ultra 2 Home Theater Receiver
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