Pros + App is great, calibration is great, and the user interface is straight forward
+ Easy to setup, iOS Remote Apps, Amazingly intuitive
Cons - Does not have built in WiFi.
- Does not play video from USB
Summary Let's jump to it. Im not going to sit here and ramble on about why you should buy this product. There are plenty of other people doing that.
I hate to break it to you, but the receiver is only the tip of the iceberg when it comes to audio / video.
If you're within $200 of this box then get it. I had an Onkyo and the HDMI board crapped out on me, look it up, there's plenty of stories out there on it.
The receiver is great! The app is great, the calibration is great, and the user interface is straight forward. (Owned it 3 months).
FYI, 7.2 doesnt mean you can drive 2 subs in the same room without a sub splitter. It means you can support a 5.1 & 2.1 multi room set-up, or a 7.1 single room set up.
I feel like Yamaha has gone in too hard with Apple products with the air play and IPOD support. Im an android guy myself and I still bought this box. You can still integrate your android devices but you have to get a little more clever about it.
People like us in this price range want something dependable and reliable. You want to be able to turn it on and navigate between sources without it glitching out, or bounce speakers (if you got em). Just be realistic about your expectations and what your getting.
This is a sound receiver that will last a long time, and if you know anything about this, you know that. Simplicity and reliablity is what you want in a receiver. You peripherals will do the complex processing.
If you're sitting here reading this and you're on the fence about buying this box, then BUY IT! Other wise, find yourself a good HTIB or sound bar and call it good (But dont complain later about how much a HTIB or sound bar sucks). The real fun comes when you start pairing the receivier with speakers, subs, amps, and TV's. Its an ongoing process (Again, if this is new then go back to HTIB or sound bar).
Bottom line, this is a great receiver. The remote sucks, but they all do. The On Screen Display sucks, but they all do. The app is actually easier to navigate than the remote, and I think Yamaha knows that, and apparently in this price range thats their solution. The wireless network integration is surprisingly seamless. I went from "in the box" to pulling music wirelessly from my PC in 15 minutes, seriously. Its almost anti-climatic.
Another FYI- In order to use the App to talk to the box, you must be on your home wireless network, with your smartphone / PC. Internet access through your cell phone provider wont do it, unless thats what your receiver is piped through. Took me about 15 minutes to figure that out.
I haven't had to deal with the sustomer support.
I cant say anything bad about this box, because my expectations are realistic.
Last FYI - I paid this same price, pre Thanksgiving and Christmas (2012), so prices are holding. That should tell you something about this electronic device. If its priced too good to be true, then it probably is. Onkyo is on a fire sell right now for a reason. If price holds, then its worth it. Im sure you can find cheaper out there, but you're doing just that.
Note: I suggest you have to read full review and check for best deal at: www.avreceiverreviewsbuy.com/7-2-network-av-receivers/yamaha-rx-v673-review.html
Hope this review is helpful