Pros Officially supports Win 7.
Cons Doesn't work and I simply do not trust it
Summary **** Z E R O S T A R S ****
My wife's laptop got infected by something dreadful and she could have literally lost her business but I had backups, right? Only a week or so old. 2011 insisted they were corrupt (I validate all of them). None of the ones created by 2011 (going back 9 months) were usable. But...one created by version 10 (not 2010) was just fine and so I had to restore it. I did so to a new drive and had to set about the painful process of manually finding the updated files etc. Starting from scratch was not an option. Took three days to get to that point - even took a day's vacation. With all in place I set about creating a rigorous backup regimen for three computers using 2011. The plan was to have them all backup overnight to a fourth computer whose sole job in life was to store data on an external drive. User requirements for backup software don't get any more basic than that.
When you define a backup and tell it to start, all you get is a message saying "not backed up, press Backup Now". But, the icon in the system tray shows it is doing something - who knows what. Checking the log shows the back up is in fact underway. I have about a dozen partitions on one PC. If I tell 2011 to back up just one, it insists on doing a precheck on all partitions which takes more than an hour - and that's before any data get sent for archiving. I could almost sorta live with that but even when I could create a backup (to a local or remote drive), it was a crapshoot as to whether or not 2011 would think it was corrupted.
I had hoped to use the Non-stop Recovery, too, but it can only work with physically-connected media (Acronis do state this but in a very unclear way). I spent a morning setting up my network for this. So, instead, I opted to try the normal backup way of doing things also to the network drive. Nope. Wouldn't work. It kept asking for authentication credentials to connect to the network drive. But why? It was already connected and mapped. Even with the credentials it wouldn't work. The only way to make it work was to create an admin account on the remote PC for every user on the other ones. ***. So, now I am stuck with using local media for the Win 7 machines - not much good if there is a severe failure (fire, spillage, surge etc etc). I allowed one user an admin account on network drive PC - my wife. At least I could back up her computer to a remote drive. Well, no as it happens. All attempts kept giving an error message along the lines of having poor quality media (huh?). So, no ability to back up to a server AT ALL.
The reason I upgraded from 10 to 2011 was the Win 7 support. After all, 10 doesn't work on 7. Well, actually it does. So I have removed 2011 from all my PCs and reinstalled version 10. Guess what? Works flawlessly. The interface is better and you get more control. If I had known that 10 can work on Win 7 I would never have upgraded and I could have restored my wife's laptop with a very recent image in less than half a day. Instead, I wasted hours and hours (days in fact) fighting one hurdle after another. At the very same time I was having similar issues getting the latest version of Avast! to work but that's another story.
How many of the reviewers here giving high ratings have had to actually use the software for real? i.e., not just create backups and think that's it but restore to a genuinely hosed system that has to go flawlessly in a matter of hours and without needing a degree in computer science to figure out why you are about to lose your business because of a buggy piece of junk that simply does not work.
BOTTOM LINE: Backup and AV software are the two most important and you must be able to trust them to do their jobs. TIH 2011 fails in spades. Roll back to 10 (not 2010) if you can and you'll come up trumps.
**** Z E R O S T A R S ****
Pros The whole interface is simple and so easy to use now. Default options are the user's choice now and make so much more sense than last version. Plus Pack allows cloning systems to unlike hardware. This is much improved.
Cons . Be careful to find settings for compression, full backup etc....look for "disk backup options", a tiny footnote at the bottom of the screen after you choose a disk backup and there are4 screens to choose for all major settings.
Summary Within the last few months I have installed and tried over 15 backup and recovery products and I cannot find one that is so reasonably priced that makes all 3 of the following: image files, incrementals and differentials and will clone the drive as well. The interface is easy to understand but the other major difference I find is I can make an image file of a 80 gb drive in 10-12 minutes and restore it in even less time. No other program I used could do the same functions on the same system in under 45 minutes.
Pros It has prettier graphics :-P
Cons It doesn't work reliably. I can do backups but I can't restore from those backups. Acronis 2010 says that my
media is corrupted (on a reliable USB drive).
Summary Apparently no one at Acronis tested this "upgrade" before shipping it (note True Image 2011 came out within
months of 2010). I really wish they'd just tweaked True Image 11 for Windows 7 instead of making a complete mess.
Pros I've used a previous version of Acronis Imaging and was quite pleased, so I upgraded to the 2010 version at a very reasonable price
Cons Creation of a disk image (Win 7 64-bit) corrupted the Windows registration key. Fortunately, System Restore saved the day...and a used the 30-day "Satisfaction Guarantee" to cancel the software purchase.
Summary I'm really disappointed with this experience I have used both Norton Ghost and a previous version of Acronis...and I expected good things of the newest release.
However, when the first trial run corrupts the Windows installation I don't think I will go near the product again.
Oh yes...The first thing the Acronis Tech support person mentionedd in our chat session was that support was free for the first 30-days and there would be a fee after that!