"Oh my - what have they done to a once great product?"0.5 starson by JohnnyMalaria
Pros: Officially supports Win 7.
Cons: Doesn't work and I simply do not trust it
Summary: **** Z E R O S T A R S ****
My wife's laptop got infected by something dreadful and she could have literally lost her business but I had backups, right? Only a week or so old. 2011 insisted they were corrupt (I validate all of them). None of the ones created by 2011 (going back 9 months) were usable. But...one created by version 10 (not 2010) was just fine and so I had to restore it. I did so to a new drive and had to set about the painful process of manually finding the updated files etc. Starting from scratch was not an option. Took three days to get to that point - even took a day's vacation. With all in place I set about creating a rigorous backup regimen for three computers using 2011. The plan was to have them all backup overnight to a fourth computer whose sole job in life was to store data on an external drive. User requirements for backup software don't get any more basic than that.
When you define a backup and tell it to start, all you get is a message saying "not backed up, press Backup Now". But, the icon in the system tray shows it is doing something - who knows what. Checking the log shows the back up is in fact underway. I have about a dozen partitions on one PC. If I tell 2011 to back up just one, it insists on doing a precheck on all partitions which takes more than an hour - and that's before any data get sent for archiving. I could almost sorta live with that but even when I could create a backup (to a local or remote drive), it was a crapshoot as to whether or not 2011 would think it was corrupted.
I had hoped to use the Non-stop Recovery, too, but it can only work with physically-connected media (Acronis do state this but in a very unclear way). I spent a morning setting up my network for this. So, instead, I opted to try the normal backup way of doing things also to the network drive. Nope. Wouldn't work. It kept asking for authentication credentials to connect to the network drive. But why? It was already connected and mapped. Even with the credentials it wouldn't work. The only way to make it work was to create an admin account on the remote PC for every user on the other ones. ***. So, now I am stuck with using local media for the Win 7 machines - not much good if there is a severe failure (fire, spillage, surge etc etc). I allowed one user an admin account on network drive PC - my wife. At least I could back up her computer to a remote drive. Well, no as it happens. All attempts kept giving an error message along the lines of having poor quality media (huh?). So, no ability to back up to a server AT ALL.
The reason I upgraded from 10 to 2011 was the Win 7 support. After all, 10 doesn't work on 7. Well, actually it does. So I have removed 2011 from all my PCs and reinstalled version 10. Guess what? Works flawlessly. The interface is better and you get more control. If I had known that 10 can work on Win 7 I would never have upgraded and I could have restored my wife's laptop with a very recent image in less than half a day. Instead, I wasted hours and hours (days in fact) fighting one hurdle after another. At the very same time I was having similar issues getting the latest version of Avast! to work but that's another story.
How many of the reviewers here giving high ratings have had to actually use the software for real? i.e., not just create backups and think that's it but restore to a genuinely hosed system that has to go flawlessly in a matter of hours and without needing a degree in computer science to figure out why you are about to lose your business because of a buggy piece of junk that simply does not work.
BOTTOM LINE: Backup and AV software are the two most important and you must be able to trust them to do their jobs. TIH 2011 fails in spades. Roll back to 10 (not 2010) if you can and you'll come up trumps.
**** Z E R O S T A R S ****