Entered CNET Catalog: 11/24/2006
SKU: T07-04194
Manufacturer: Microsoft Corp.
Manufacturer description
Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows. The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support. Create and assign cases for customer service requests and manage those cases from creation to resolution. View and update calendar, workload, and records. Use workflow rules to automatically route service requests and cases to appropriate resources for resolution or reassignment. Easily create and update a library of articles and FAQs. Create, update, and manage contracts. Use customizable templates and send automated responses to customer requests. MICROSOFT OPEN VALUE Microsoft Open Value is a premium volume licensing offer available under the Open License family. Designed for organizations with as few as five computers, Open Value offers simpler license tracking, greater control over the software upgrade cycle, and better software cost management. Microsoft Open Value offers many benefits: Track licenses more easily. Open Value provides a single agreement to track all licenses on all your desktops, run the same software version on all your PCs, upgrade to the next version at any time, or run a mix of software versions without having to track what is deployed on each desktop. Gain control of your upgrade cycle. Open Value grants you the rights to run any version of the licensed software and to upgrade at any time, when it is most convenient for you. Budget more effectively and save money. Open Value offers predictable annual payments, so you can make better informed decisions about what IT projects need to happen each year. In addition, volume pricing helps stretch software budgets further than retail purchase options. Spread payments. Open Value lets you spread your software costs over three annual payments so you can more effectively manage your software budget and get the software you need now. SOFTWARE ASSURANCE Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently. With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology. About CNET Archive
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Microsoft Business Solutions CRM Customer Service Professional - software assurance specifications
