Installation is similar across all Symantec products. However, this time there is a pause during the installation when a dialog box asks you to validate your hardware in use against the database of drivers stored on the Symantec recovery disc. This good because should you ever need to boot directly from the Save & Restore disc, you'll know that afterward your monitor, mice, and other peripherals will work properly.
This product also has the same look and feel as Symantec's Norton Internet Security line of products, so you'll see a link to the Norton Protection Center above the Save & Restore button. The Norton Protection Center will be confusing for some. For example, Norton had big red Xs over antivirus and firewall protection, yet our test machine was protected--with products from other vendors. Clicking any of the red Xs for "more information" simply delivers you to the Symantec online store and a description of the appropriate Norton solution (Norton AntiVirus, Norton SystemWorks, and so on). While advertising one's own product line is legit, advertising under the guise of "protection" is misleading when adequate protection already exists.
As previously stated, Norton Save & Restore offers all the functionality of Norton Ghost, plus additional features we'd like to have seen in the last version. Like Ghost, Norton Save & Restore lets you create and restore a compressed image of all your data on your hard drive or any other storage media such as CD, DVD, or USB flash drive. What you get with Save & Restore that you don't with Ghost 10 is the capability to select individual files for either backup or restoration.
Another improvement is the addition of helpful wizards. Say you've never backed up your data before. A wizard within Norton Save & Restore automatically suggests a simple and straightforward weekly schedule, which you can alter to suite your work habits. Click the suggested time, the types of file formats to back up, and the location of the backup, and in a short while you'll have a customized backup schedule. Another wizard helpfully suggests drives available to store your backup and various compression options. We were able to start backing up our 11GB hard drive within a minute; our complete initial backup required 30 minutes.
Unfortunately, at the time of this writing, online FAQ support is virtually nonexistent for Norton Save & Restore, although there are free options for online chat and e-mail. Calling Symantec's technical support remains outrageously pricey. Live technician service is available 24/7, however Symantec will charge you a flat $29.95 per incident.