Norton Save & Restore

Pros: Can't think of any since product didnt' work well

Cons: Bugs, incompetent tech support

Summary: I'm a computer consultant with hundreds of clients and I usually recommend Acronis True Image to my clients for their back up solutions. I decided to try Norton Save and Restore 2.0 to see if it was any easier to use and maintain. When I tried to create a recovery CD I kept getting an error about Mining Drivers and after an hour with Symantec tech support chat the tech rep said my CD drive may not be compatible with the GEAR software they use to create the recovery CD. Anyhow, he tried to get me to email a third party company to have them check my Dell CD drive to see if it is compatible. At that point I just decided to give up and use something I know works on every computer I have ever installed it on regardless of the CD drive brand. And that product is Acronis True Image. It may not be perfect, but Acronis True Image works and works well enough to do the job.

Stay away from this Symatec product unless you feel like being a guinea pig and have a lot of time to waste trying to figure out why the product will not work.