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- Average user rating: 2.5 stars out of 6 reviews Back to product review
- My rating: 0 stars
Full user review
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1.5 stars
"great concept ... stunningly poorly executed"
Pros: innovative, looks great, calming, interesting
Cons: Double billed, cannot program, absolutely no support
Summary: I have a weather beacon and an orb. The orb seems to be doing OK.....both have been upgraded to premium service.
The orb works and the premium service is OK.
The company double charged me for my weather beadon premium service and it still cannot be programmed through the web. I have submitted two requests through the web support line for assistance and fix to the web. Absolutely no reply!
When I call I sometimes get someone. The support person is nice and knowledgeable. But I am sometimes on hold for a long time and cannot get to a person.
Ambient did solve my double charging for premium service. But I still cannot adjust anything for my weather beacon through the web site. I do not have the time to waste during my work hours waiting for someone to answer the phone.
This is a great concept and is stunningly poorly executed. It is not the people on the phones.....but there is significant incompetance or wanton disregard for the design and implementation of a customer service philosophy.
I can only hope that a competent company will see the potential and buy it out.
