- Average user rating: 2.5 stars out of 6 reviews Back to product review
- My rating: 0 stars
Full user review
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0.5 stars
"FLAT OUT DISAPPOINTING !!!"
Pros: Concept has promise, but is being handled by people who don't know what they're doing
Cons: Company fails miserably and ruins a neat idea
Summary: As a professional working in the information & creative industries, I thought this product was the coolest thing I'd seen in a long time. But after receiving it as a gift for Xmas, I could not be more disappointed in the company and the execution of this promising product.
Not only could I not register my orb b/c of the company's LAME, non-intuitive and broken registration process, I could not even get a hold of them through their customer support line; the automated system was as broken, frustrating and useless as their site. (The site apparently logged my email address & serial # for the device, but would never let me log in...it would just bounce me back to default pages. And when trying to register again, it forbade me since my email & serial # were already somewhere in the system. LAME! And their automated system would take you through about 6 prompts and then have you wait, say, 15 min before it bounced you to a voice that said "Thanks for calling. Goodbye." Again, LAME.)
To add to this frustration, I found out that in order to get weather for my area (Washington, DC), I would actually have to pay $6.95 per month, since that was deemed a premium channel. In fact, the half-assed company only has 4 cities that you can get for free -- San Fran, Chicago, Atlanta, and somewhere else (the name is escaping me now, and of course, I can't find the list again since their site sucks so bad). Since they advertise basic channels for most cities and blah, blah, blah, I naturally anticipated Washington DC would be on that list.
To end this rant, I could not be more disappointed in the execution of this product by this company. It's a shame that such a neat idea is in the hands of such butter-fingered, clueless and entrepreneurially inept individuals.
- 1 reply to this review
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My Ambient Devices weather beacon stopped working. I have been unable to reach a person at their tech support number. Dialing the number ultimately dumps you into voicemail. My phone calls are not returned. Flatout disappointing and I am the owner of a non-working weather beacon.
