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12 out of 13 people found this review helpful
1.5 stars
"Not compatible with all Blu-Ray Disks!"
Pros: Prices are coming down, but if it doesn't work, who cares?
Cons: Will not play latest releases
Summary: Samsung is one of the slowest vendors out there when it comes to firmware updates. This player, only 2 months old, with the most recent firmeware download, WILL NOT PLAY the Nov 20 release of "Live Free or Die Hard." After spending an hour on the Samsung site, looking for any information about compatability problems (there was none) I spent another 30 minutes filling out a product warranty repair tag. When I called the Customer Service Center they told me that "...that disk does not have the right format, you will have to wait for a firmware upgrade." When I complained that the Samsung site did not have any news about this problem the representative told me that they had no way to update the web information. And this is also after I paid for a return shipping lable that won't be used, for which I will probably never see a credit. This is my second Samsung Blu-Ray player (I had a P1000) and my second battle with lack of timely firmware updates. I would not recommend a Samsung Blu-Ray player to anyone.
- 1 reply to this review
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I agree with the firmware issue. I just got off of chat with the CSR. Apparently, I must check with them before I buy a Blue-Ray, or open one as a present to see if there are any "compatibility issues". There is no known plan to publish the next firware upgrade as of this writing (August 2009). The last firware upgrade (12-24-08) did nothing to enable my Blue-Rays to play. The unit is sleek, and does look great, but it plays only about 40% of the blue rays I have received since last christmas. I don't think I'll be going back to Samsung for a Blue-Ray player.
Samsung BD-P1400:
