LG BD390

Pros: Easy setup, Wireless network feature works well.

Cons: Can't playback all blu-ray discs without purchasing a seperate, additional USB flashdrive.

Summary: I am attaching all my email communication with LG. (Start From The Bottom)

Dear Mr. ,
Thank you for contacting LG Electronics. Your e-mail regarding your concern has been received.
I sincerely apologize for the delay and inconveniences; unfortunately some movies have more data than others and it will require more space, the player already have 1 GB, make sure to clean the memory and try to use the USB.

Virginia Q.
E-mail Administrator
Customer Interactive Center
LGEAI
-----Original Message-----
From:
Received: 10/20/2009 4:06 PM
To: "Daniel" <customerservice@lge.com>
Subject: Re: LG Customer Inquiry

Thank you,
I really feel I have been short changed, to have to buy additional hardware to get my player to work is not really acceptable. You are basically selling the public an incomplete item. Why doesn't LG provide sufficient internal memory for this player? Why make the customer pay additional money out of pocket to run the most basic feature?
I have a few days before my 30 day return policy expires, I will test your fix. If it doesn't work, I will return the player. I may return it even if it does work.
I am disapointed because this player got a good review on Cnet.com. I will be forwarding this whole email string to them so they will be aware.

From: Daniel <customerservice@lge.com>
To:
Sent: Tue, October 20, 2009 6:58:33 AM
Subject: Re: LG Customer Inquiry

Dear ,
Thank you for contacting LG Electronics. We are always glad to assist you.
Regretfully, although you may not be using the BD Live features within the disc, this and other couple of movies will automatically download BD Live content or try to save information to the receiver in order to achieve successful playback, which is the reason why an external USB memory key is needed to play such movies.

Alfred Q.
E-mail Administrator
Customer Interactive Center
LGEAI

From:
Received: 10/19/2009 6:23 PM
To: "Virginia" <customerservice@lge.com>
Subject: Re: LG Customer Inquiry

Thanks again,
I think there is some miscommunication, I was not using any of the BD live features. My wireless was not even on at the time. The problem is just when the movie is played in the normal manner.

From: Virginia <customerservice@lge.com>
To:
Sent: Mon, October 19, 2009 5:19:26 PM
Subject: Re: LG Customer Inquiry

Dear Mr. ,

Thank you for contacting LG Electronics. Your e-mail regarding your concern has been received.
I sincerely apologize for the inconveniences, use USB memory of at least 2 GB, unfortunately some of the BD Live features are bigger than the internal memory of the player.

Virginia Q.
E-mail Administrator
Customer Interactive Center
LGEAI

-----Original Message-----
From:
Received: 10/19/2009 3:47 PM
To: "customerservice" <customerservice@lge.com>
Subject: Re: LG Customer Inquiry

Thank you for your response.
What size and type of USB memory drive do you recommend?
Why is LG telling me I need to add an additional component to their brand new Blu-ray player? Shouldn't the player have the capacity to play Blu-ray discs out of the box? Shouldn't LG be providing a product that works as advertised?

Thank you,
From: customerservice <customerservice@lge.com>
To:
Sent: Mon, October 19, 2009 2:42:27 PM
Subject: LG Customer Inquiry

-----------Reply to Customer Inquiry------------
Dear ,
Thank you for your email. We apologize for any inconvenience this may be causing.

We?ll be glad to assist you with this situation. In order to fix this problem insert a USB MEMORY DRIVE while playing the movie.

Pablo C.
E-mail Administrator
Customer Interactive Center
LGEAI
-----------Original Customer Inquiry------------
Received Date : 10/17/2009 21:33:37
The type of inquiry : Product Operation
Product/Model No. : DVD&VIDEO&SET TOP/BD390

Just played my first blu-ray disc "watchmen." Started great for the fist
30 to 45 minutes, then I had a problem with the audio and video sync-ing up. It seemed that when the disc changed ?layers? the audio would lag by a good half second or more. This happened 3 or 4 times during the movie when the ?layer? changed. (I could tell the layer was changing due to a slight skip in the picture, similar to DVD?s I have viewed in the past.) The strange part is when I paused the movie and rewound a few seconds, the audio and video would sync back up. Do I have a defective player?

Updated on Oct 22, 2009

More communication with LG:
Dear Mr. ,
I sincerely apologize for the inconveniences; I will need you to turn off the player and the insert the USB memory and turn on the player again and try to play the movie. I will also send your information to the engineers to check on this, I need to know the connection you have between the BD390 and the TV or if you have a home theater in between, also I need the audio settings on the player.
Virginia Q.
E-mail Administrator
Customer Interactive Center

From:
Received: 10/21/2009 9:02 PM
To: "Virginia" <customerservice@lge.com>
Subject: Re: LG Customer Inquiry

Ok - Went out and bought the usb flashdrive as told by you, cleaned the internal memory, cleaned and initialised the usb memory, I even downloaded and installed the software update from your players settings menu. Put the movie in and it had THE SAME PROBLEM. thank you for wasting all of my time and money. Is anyone at LG interested in this?
What is your response?