LG BD570 user reviews

Pros none just none at all

Cons Bad out of box and I had to send in for service after arguing for a half an hour with support. So now for a brand new unit I have to wait two to three weeks for them to repair it. HORRIBLE

Pros Nice looking. Great specs. If you get one that works

Cons 3 bad players right out of the box.

Summary Steer clear of this player.
I'm returning my 3rd BD570. First one would play Netflix, but not play any discs. 2nd one would play Netflix and occasionaly play a disc between spiting the discs out and disc error messages. 3rd one would show the splash screen on startup then freeze. Horrible quality control. Congratulations LG. You actually have to TRY to make this many bad players.

Pros I bought this player primarily for its networking capabilities, ie streaming Netflix, etc. It connects wirelessly to a TVersity server which transcodes perfectly to the unit.

Cons Blu-Ray playback is pretty flakey, especially with the current firmware (as of March 12th). The player skips to the next chapter at 1:03 on the Pixar "Up" Blu-ray when connected through HDMI.

Summary Until LG release a firmware fix for this unit, I would stay away from it. In addition to my own personal experience with the skipping on the Up disc, there have been reports of skippng on American Gangster and G-Force discs.

Oddly, it doesn't have this problem when you connect it using component, but then you lose all the advantages of Blu-ray. There have been numerous reports of exactly the same issue with this disk and the player, and other movies as well (look at the AVSForum for details). You'd think with a 3rd generation product that LG would've been able to release a product that would work properly.

Unfortunately, since I can't return my unit, I'm stuck with waiting and hoping that LG comes up with a firmware update for this.

So now I have a unit that does everything well EXCEPT for what it was originally designed to do.

Nice job, LG.....

Updated on Mar 26, 2010

add another disc with playback issues with the BD570. Ponyo at 24Hz will skip at 27:04. This doesn't skip when the player is at 60Hz.

Come on LG. Fix this player!

Pros Picture quality is fantastic and Netflix streaming is great!! Load times not much worse than our standard dvd player. Menu settings VERY easy to navigate/understand.

Cons EXTREMELY POOR build/design quality and customer support. No effective warranty support either.

Summary We bought this player the weekend after Thanksgiving in 2010. It was great for the first 7 months. CNET references slow load times. Sure, it takes a bit but I didn't find it annoying in the least. However, in June, it suddenly quit playing any blu-ray disc -- even ones we'd watched a few times already (and are not scratched). I spoke with an LG rep via their website and after walking me through what I'd already done (restoring the player to factory default settings), she decided it would need to be sent in for repair work. At our expense (for labor and shipping).

Mind you - this isn't toted around all over the place. It sits under our TV on a shelf. That's it. We installed the latest firmware updates any time we were prompted. It was kept clean and not abused/bumped/jarred. It still plays standard dvd discs without any issue but blu-rays are dead. In my mind, this points to a firmware issue, not a hardware one...though there are 2 separate lasers involved so it's possible the blue laser could have failed.

After researching this issue on other AV forums, it appears this is a known issue with LG blu-ray players. The customer service rep was duly apologetic but reminded me that LG offers only a 90 day warranty on parts and labor. In my mind, this length of warranty is akin to a company posting a billboard stating its product will NOT last very long at all. Unfortunately, I made the uncharacteristic mistake of not researching owner reviews first. The customer service rep. told me she was filing a complaint on my behalf due to my statement that this was unacceptable as well as unbelievable. To date (over 1 month later), I have had no contact of any kind from LG.

So, tough lesson learned. Though LG produces very affordable products, it appears that affordability comes at the price of having to replace said product annually. We are now shopping for a non-LG replacement. I would strongly recommend that anyone considering any LG product do diligent research and see what owners are experiencing. CNETs review of the image/feature quality is dead-on and I will continue to come here first but they are unable, for obvious reasons, to effectively comment on durability which is of greater concern to me and most folks I know.

Therefore, with great disappointment, I must close with:

CAVEAT EMPTOR!!