Manage updates with the Download App
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"Software changed!! Not happy w/ 1 of 2 changes noticed."
4.0 starson by elevickisPros: Great Netflix interface after installed software was updated.
Cons: HORRIBLE YouTube interface. (We don't use anything more than DVD, Netflix, YouTube.)
We chose to upgrade our system from one of the wireless laptops cabled to the LG plasma TV to a DVD player with (at a minimum) Netflix software already installed for easSummary: This was the third BlueRay player with Netflix software purchased within one week (other 2 less costly, from diff companies, and returned because difficult to navigate). Netflix software installed was not as shown on CNET's video. All we could watch was only what was in Instant Queue. Acceptable to us/Did not see CNET's video until today.
The YouTube interface WAS wonderful!!! Searching was great. When we viewed a video, suggestions were provided from same channel as well as ones with same keywords, just like online. I logged into my account and watched for hours. The next day it was as if the online content just up and died. No Netflix, nothing. After hours of going through all apps menus over and over and keying in wireless codes over and over, I noticed a TINY TINY notice on the top of the screen to update software. Took a long, long time. Was worried about status because didn't see any status notifications. Left it alone and the finally the unit shut down after approx. half an hour. I turned it back on and it was fine. Netflix was excellent - just as described in video.
But YouTube ----- it went from an excellent interface to one that is absolutely beta! Now when the app opens, you are subjected to a video you did not choose to see. (Tech support tells me the opening video is changed periodically.) I was actually offended by the first default video that appeared each time I accessed the app and we are now watching the beginning of one that is either about or spoofing Pirates of the Caribbean over and over. A user must press the down arrow to go to the screen to "type" in to search for videos. No longer are my YouTube Favorites listed, nor a specific video unless I type in the exact title, character by character. To view a video within the same Channel, I cannot select it unless by chance it appeared in the search results. Cannot select another video with a similar name unless by chance it appeared in the search results. BEFORE, when a chosen nvideo was loaded, you found the video in a frame, as well as other frames info was provided just like online -- the contributor-provided as well as suggestions for additional videos, just like online. The video could be enlarged to full screen, just like online. No longer. The video loads full screen and your only options for other videos is to go back to the search results.
As far as the search results, the title is truncated unless it is a very short title, the length of the video is not provided, and after the first 6 or 8 results, the results seem to be typically totally randomized, ignoring the search.
I called customer service approx. May 2 and spoke to a rep who knew nothing about the product. To check something, he put me on hold. I hung up after being on hold 17 minutes (he did not come back to assure me he was still working).
I called back May 6 and spent about 1½ hours with another rep. He was a bit more knowledgeable and in the end we decided that he would email my issues to a back line dept and ask for help for me and that I be contacted directly instead of a front line rep being courier.
Today, May 10, I called back because no contact, even to advise that anyone else knew of my need for help. Got the first rep on the line. We reviewed the current setup and after another 1½ hours we also decided that he would do an email to a back line dept to help me.
But - one thing I realized today is that there is no advertising to watch before, during or after the videos....maybe that is why the access is severely restricted to what YouTube allows to be search results, or that you likely must type in exactly the title of a certain video to be able to access it immediately. (No complaints here if advertising is provided when accessing free online videos.)
Because of the YouTube access issue I have, I will be researching other companies' players and returning this one to the retailer if I find another that has the same Netflix interface and YouTube interface similar to the "OLD" one.
P.S. When researching on company website, no info found to help navigate these apps.
- 7 replies to this review
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I own LG-BD570 for 12+ Months, very happy with it.
Just got a Samsung 3D TV, and a Samsung 3D BluRay player.
Returned Samsung 3D BluRay player: its horrible interface (entering user credentials took forever)
Got this LG-BD670 for 2 reasons: a) Great experience with LG-BD570, b) its 3D capability.
Connecting is simple as expected: wired internet.
Immediately used Netflix, Pandora, Picasa, and Youtube. No issues, whatsoever. Love it!
First playing session was from midnight to 4am.
Next morning came back and play Youtube, got EXACTLY the experience you described here: as soon as press the Youtube icon, shows same annoying clip every time.
Must enter a search string every time to get to where I want to watch. Horrible!
Typical navigation is: logged on, favorites videos can be instantly accessed. LOST THAT!!!
Spoke to 2 CS staffs, though helpful, no results.
The last rep advised sending it back to Alabama, wait for at least 2 wks w/o a Bluray player(!)
This is extremely FRUSTRATING! -
(i checked my calendar, and you only waited TWO business-days. a Thursday, and a Friday. the 9th and the 10th of May, were a Saturday and a Sunday. nobody works those days except the 'front line' department you were speaking to).
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god, before i forget: the only department that works 24 hours a day, 7 days a week, 365 days a year, is the "agent" department. ie. the "customer service" [ie. 'front line of defense'] department. all these other departments (including the one you call the 'back liine' department) work ONLY MONDAY THROUGH FRIDAY. 8 AM TO 5 PM, CENTRAL STANDARD TIME (ie. CST). AND DO NOT WORK WEEKENDS (ie. Saturdays and Sundays) NOR HOLIDAYS.
also, the estimated time-frame for you to be called back is 7 TO 10 BUSINESS-DAYS, NOT INCLUDING WEEKENDS NOR HOLIDAYS. -
and the reason for that is, [duh,] SO THAT NOBODY STEALS THE BLURAY PLAYERS, TVS, AND ALL THE OTHER STUFF IN THERE.
anyways, also, LG is not really responsible for Netflix or YouTube or any of these other third-party companies nor third-party web-services. you have trouble with Netflix, call Netflix. you have trouble with YouTube, call YouTube. simple. -
well guess what, unfortunately you're **** out of luck. because unfortunately the "agents" don't have any experience with the interfaces of the youtube shortcuts nor netflix shortcuts nor anything like that. and that's simply because they don't have any products on hand that they could practice with and/or see the interfaces of. all the information that they get and that they know comes straight from the instruction-manual of the bluray player YOU bought. (currently, they have access to look for a pdf-file of the instruction manual). so actually, all that stuff that you call to ask about, you can do it YOURSELF and find out the answer. instead of call and annoy.
also, just so you'd know, for the call-centers (like the one i used to work at) that DO have an equipment room (which also acts as a sort of "training" room), that equipment room is kept under constant locked-key. -
ok i'm sorry, but this honestly didn't make any sense. "We chose to upgrade our system from one of the wireless laptops cabled to the LG plasma TV to a DVD player with (at a minimum) Netflix software already installed for eas".
first off, the laptop has NOTHING-to-do with your tv, nor with your BLURAY player. (NOT 'DVD'-player). the only thing the laptop has to do with your tv (and the laptop STILL doesn't have ANYTHING-to-do with your bluray player by the way) is if you want to connect your laptop to your tv and use your tv as a HUGE, BIG FAT DISPLAY (or should i say "computer monitor"?) for your laptop.
secondly, i understand your laptop might be "wireless" or SAY "wireless". but that's actually to connect it to your ROUTER. NOT to-your-TV.
there's also the added fact that the bluray player might be wireless also and/or might say "wireless" also on the cardboard box that it comes in. THAT AGAIN, is ALSO to connect the laptop TO THE ROUTER. NOT, to the computer. -
did you ever resolve the YouTube problems with the LG BD670? If not, have you found another unit that handles YouTube better? Thanks
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