"Firmware bug prevented connection to WEP Wi-Fi"1.0 starson by bobutfan
Pros: I could never get the unit to connect to my home network (12 other devices are connected) due to a firmware bug in the software/firmware used to enter your encryption key.
Cons: Elevated to Samsung level 3 help desk only to deal with people who knew nothing about a wireless network. The worst part is they would not log the issues so this bug may be present in many Samsung DVD units , including other wireless models.
Summary: Samsung needed to better test the wireless firmware on this unit. The problem was the 26th digit in the encryption key could not be changed, giving the owner a 33% chance this unit could ever connect. That is because the key entry method is analogous to entering letters from a phone keypad... three letters for each key. When you can't change the default letter you have a 33% chance it was the letter you needed.