"Wifi doesn't work & Horrid customer service"1.5 starson by SoCalUser
Pros: Very good DVD player. Good looking design of box.
Cons: After 4 calls to customer service over a month, will not connect to internet. Requires firmware upgrade from samsung web site, but web site is not operational to provide upgrade. Will not play DVDs without unavailable upgrade.
Summary: Bought for wifi wireless access. Unit passes all on board network connectivity tests. Called customer service 4 times and they read the manual to me, repeatedly. Have tried multiple options to fix, and each time they send me back to customer service to restart the process. Note: Customer service only is open until 530 Pacific time, which makes it almost impossile to contact during the week. But they close each trouble ticket with a maximum of 48 hours open. Then you start over with customer service the next Saturday. So far its been claimed that the Samsung internet service computer is down (which is needed to access the internet related options through the player), and then that I need a firmware upgrade. There is no way to check on the server status unless you get to level 2 support, and half the people there don't know what that means. And to get the firmware update, which is supposed to be available wirelessly from the internet, Customer Service says is available on their web page. However, in 2 days of trying the Samsung web page gives "page not available" for the firmware upgrade nor the instructions on how to do it... And there is no way to contact them on the web page (the email link is also broken...) Without the upgrade the machine only plays about 1 in 4 Blu Ray DVDs. So basically the machine which was supposed to a) play Blu Ray discs, and doesn't, and b) was supposed to have internet connectivity via wifi, and doesn't provide that either.
In good news, its a very good DVD movie player. But then, that's not what I bought it for... Strongly recommend looking at another product to purchase. Have spent approximately 40 hours over 4 weeks trying to get this working including escalating this to "level 3 support" which (so far) hasn't bothered to call me back.