"TWENTY EIGHT DAYS TO TAKE CARE OF A NEWLY PURCHASED PLAYER"0.5 starson by CHRISSTOFFEL
Pros: When it woked it worked well
Cons: Samsung just dosen't care
Summary: I purchased a Samsung 52” LCD TV and BLU-RAY BD-P1400 from Amazon and the purchases and delivery went great. The BLU-RAY player had firmware issues out of the box and downloading updates was by no means a simple project, their customer support even recommended that they send a disc since they had so many problems with downloads. I got through the download process with no real help from Samsung. But that was only the start of my realization that Samsung support is a complete joke. When a BLU-RAY disc is inserted it must load not simply play as on a DVD this is true on all BLU-RAY players. On the Samsung I purchased this process seemed noisy at first and got progressively worse to the point that I can no longer play BLU-RAY disc on my player. I called customer support and was told that they have no replacement program. That they would email me labels (a two day process) and I would have to box the unit up and deliver it to UPS. They would not even issue call tags. When I asked about a time line I was told it would take five days to ship to New Jersey and another fourteen days to repair and then another five days to get it shipped back. TWENTY EIGHT DAYS TO TAKE CARE OF A NEWLY PURCHASED PLAYER.