Samsung BD-P3600 user reviews

Pros 5 (yes, you read correctly FIVE) units had to be returned, 3 to Crutchfield, 2 to Best Buy......I've given up on Samsung. Great in theory ONLY.

Cons Freezes, BluRay pic is OK, upscaled standard discs (Planet Earth is my guideline) are MUCH clearer that BR. Netflix freezes, Blu Ray discs, freeze, freeze, freeze. I have NEVER gotten through an entire movie YET.

Summary I would NOT recommend this to anyone........(well, my ex, I definitely would)

The FIVE units were a Piece of Crap. The remote feels like a Fischer-Price child's toy. The buttons were made for Lilliputians. Load times (if the thing decides TO LOAD that particular day or evening at ALL). If you enjoy "Time Vampires" and SQUAT help from Samsung, then this IS THE UNIT FOR YOU!!!!!! If Samsung GAVE me one, I would refuse it. Yes, folks, THAT BAD.

Updated on Sep 24, 2009

Sept 24, 2009. I have been waiting since AUGUST 27 for Samsung to get their heads out of their rectums and Replace the FIFTH unit, till I found out that those idiots at UPS destroyed my package. I HAVE CALLED SAMSUNG ELECTRONICS, AND THEIR (ABSOLUTELY ***********USELESS**********) so called Executive Customer Relations, that no more knew their rectum from their ear. I have been since JUNE THAT ALL 5 PLAYERS EFFED UP. Unless you like a LOT of unnecessary stress, DO NOT PURCHASE THIS PIECE OF CRAP.

SAMSUNG'S "CUSTOMER SERIVCE" IS THE **********WORST*********** THAT I'VE EVER ENCOUNTERED. THEY ARE USELESS.............

Updated on Oct 29, 2009

Final Update:

I can't believe it took over ******5******* months to fix this issue with Samsung: The folks at Crutchfield Eletctonics intervened on my behalf, which I am forever greatful to them for doing, SAMSUNG SHOUD BE ASHAMED OF ITSELF. THEIR CUSTOMER SERVICE "REPS" ARE **********USELESS***********. Why a MAJOR corporation lets IDIOTS "man" the phones is beyond me.....If they're REPRESENTING Samsung, then they're doing a HORRIBLE job of it!!!!!! If they worked for ME, they'd be buffing up their reviews:

ON THE OTHER HAND, I got the "updated" unit, with Blockbuster and YouTube on it, neither of which I'll use, I wanted Netflix and Pandora, but now I have the "updated" one.......And even though I've had my SIXTH player a month now, I still haven't tried a BluRay disc in it, as I'm afraid to go through another 5 months of aggrevation again. Samsung may make great TV's and phones, but their mechanical products are a POS.

Pros Upconversion, Netflix and Pandora, speed

Cons PC streaming? Reliability

Summary Arrived via UPS Tuesday 2PM. 2:30PM Connected to AV system, Pandora and Netflix up and running, DVD (Live Free and Die Hard) Running Upconversion Looks Great. 3PM Nightmare begins: Started ATTEMPTING PC Streaming from Compaq C769US notebook running Vista Home Premium. 6PM Gave Up. Turned off 3600, started searching Blogs for help. Found one that looked Promising. Made changes recommended on notebook. Turned on 3600, unit shows LOADING and outputs pixelated horizontal smearing in various colors. Reset 3600 by holding FF button for 5 seconds--everything looks good. Set up PC Streaming as per instructions foun on blog. The 3600 will not automatically detect My notebook--Have to manually input IP Address, User Name, Password, and Shared Folder. Stream some JPEGS, Use slideshow function--Looks pretty good. Turn off 3600. Turn back on--3600 Display reads LOADING, with pixelated smear output. Tried resetting w/FF Button, still nothing. Went to kitchen for iced tea, came back-10 minutes-Menu up, Looks Good. Checked PC Streaming-Does not see Notebook. Still will not auto-connect, input IP Address, User Name, Password, and Shared Folder Name AGAIN. Streamed Some MP3's, turned off 3600 3AM Wednesday. 10AM Wednesday, turned AV Rack on-3600 shows LOADING and outputs pixelated smear. Try reset (FF button). Go make coffee- 20 Minutes-Come back, do master reset(Unplug then hold Power Button for 15 seconds), still LOADING. Call Samsung, on hold 20 minutes. Tech said Reset using FF button and it worked!!! Streamed Pandora while I Checked more Blogs. Input IP Address, etc. to check streaming, everything looks good. Go rent some Blu Rays ( let's check this puppy out). 2PM Wednesday (24 Hours after I received) turned 3600 on--LOADING w/ GARBAGE AGAIN. Try all Resets, wait 30 Minutes, Reset again--STILL LOADING w/GARBAGE. Call Samsung, wait on hold 20 minutes, Tech has me attempt Master Reset--STILL LOADING w/ GARBAGE. Samsung Tech E-mails a Shipping Label to me. I pack up the 3600 and make the local 5PM UPS Pickup. 27 HOURS--GOTTA BE A RECORD!!!!!!!!!!!!!!!!!!!!!!!
Other than the problem w/bricking, having to input all the PC info every time the power is turned off could be a deal breaker in itself. Although, PC's running XP might have an easier time. BEWARE--DO EXTRA RESEARCH BEFORE YOU BUY

Pros Great video processing and form factor.

Cons Samsung has lousy customer service & a 3 month warranty on labor for product s which typically work for only a couple of months. Read the forums BEFORE YOU BUY to see how many problems we are having with these not-ready-for-prime-time blu ray decks.

Summary Typically great quality but you pay for it with highly unstable products, insufficient warranties, and senior Samsung management that could care less about customer satisfaction.

Biuy Panasonic, LG, or Sony instead--all have great products that appear to be more stable than Sammy.

Pros When they work, they are great machines. Excellent picture, relatively easy connectivity.

Cons I have had 50% fail in the field. It seems like a hardware issue with the drive. Within an hour of initial play, the drive will freeze, then the unit will either shut off or simply become unresponsive. Unplugging is only way to reboot.

Summary I think Samsung must have some issues with this unit for this high of failure rate. It seems like a drive issue to me, but it could be firmware. If the unit lasts long enough to get the firmware updated, it will take it and update itself.
I do not have any confidence in selling or installing these players after this experience.