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stars
"All 3 Units Failed" on by plasmagorilla
Pros: Easy set up with wireless network. Great image.
Cons: I tried 3 units and all 3 quit working within hours
Summary: Wireless access to Netflix was my key criteria when I started looking for my first Blu-ray player. Once I read CNET's statement that this unit was a huge leap ahead, I was sold.
I bought and connected it to my new Samsung UN46B7100, both of which I bought at Best Buy. Connecting it to my wireless network went smoothly. I put in The Matrix on DVD. It looked as good as a DVD could look. That is, it looked good until it froze up. After several attempts, I restarted the player and put in a new Blu-ray disc. Fifteen minutes later it froze. Samsung customer support quickly recommended that I return the player. Best Buy exchanged it.
Unit 2 had the same issue. Best Buy suggested I try a different brand and mentioned that another customer had returned 3 units. I wasn't ready to give up, and I took unit 3 home. It only seemed prudent that I give it a thorough testing. It played DVDs, Blu-rays, and streaming Netflix films for 12 hours. During that time I noticed that the audio was slightly behind the video, which was especially pronounced in concert footage. Customer support had me change various setting to no avail. In hour 13 the player froze up just as the others had. I gave up. I returned the unit and took home an LG B390. I've had it playing for 24 hours and it has performed excellently.
I have 2 suggestions for anyone reading this: thoroughly test any player and be aware that CNET doesn't review units that it buys in stores. Manufacturers send them units for testing, and you can be sure that those units aren't lemons.
- 4 replies to this review
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I say the problem was Best Buy, they have a bad history of:
Mishandling/being rough with their stock
and
Putting non-working returned items right back on the shelves... -
Hey Gorrilla, did you even try a firmware update on these 3 so called units ? That could have saved you time and put a little backup in this review.
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Maybe in the US they are selling only defective BD3600s, but for the one I have for more than 2 months, purchased in Canada, I have no complaints. Even the YouTube search engine is easy to use, the download speed is impressive for a WiFi connection, the search on the USB connected external 1TB HDD is easy and user friendly and I had no freezing issues at all.
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Samsung bluray players are aweful. The customer service is aweful. With them it's always someone else's product that's faulty. I am about fed up with Samsung bluray players. The first one was their p1600 model. This thing didn't even play blurays and it was brand spanking new! I exchanged it for the bd3600 model and this thing could update firmware online but for some reason it can't even connect to my network. Numerous attempt and still gateway ping error. If they are this bad in their bluray department I hope that the 52" Samsung HDTV I purchased is not in the same category. Very dissapointing in what seems to be a trustworthy brand.
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