"Lemon out of the box, very poor customer support"0.5 starson by sjdomi2
Pros: Looks pretty.
Cons: Doesn't work.
Summary: When I opened it, it made a high-pitched whining sound and there was no video output on HDMI, Component, or Composite and it wouldn't accept discs. I sent it in for repair and got the unit back within 2 weeks. When I opened it for the second time, it worked for 2 minutes and then was broken again with the exact same issue. Samsung refuses to replace it and will keep offering only to repair it until it is deemed "non-repairable", whenever that may be. They've extended my warranty 60 days, but what happens when the player breaks after 61 days? I WILL NO LONGER PURCHASE SAMSUNG PRODUCTS DUE TO POOR QUALITY AND EVEN POORER CUSTOMER SUPPORT.I finally got the thing working. The problem? The screws for the back plate are in too tight. If you are experiencing this problem, loosen the screws in the back, especially the one near the HDMI port. Samsung, I will expect your royalty check any day now. I will still never buy your products again.
Updated on Aug 13, 2010