Sony BDP-BX1

Summary: Don't buy Sony, used to be quality but no more...at least for Bluray...

Summary: Less than 2 years into this BD player (BDP-BX1) it started to freeze and skip during playback. The discs I played were in perfect condition, so I knew it was a software issue. I contacted Sony and they sent me a firmware update disc (iMac owners cannot download the update online). After the update, I assumed the skiping/freezing would go away. It did not! Even my old discs (which previously played fine) were freezing.

I contacted Sony customer service, and was told to "check the disc" for scratches/prints, and if that did not work, to go to their technical support site. I went to their tech site and was told my model qualified for a "exchange" program. The cost for exchange......$215, plus other fees!!!

I paid $200 for the player in January 2009, why would I pay more for a refurbished one?

Sony basically said that repair costs are so high that the cost for exchange was reasonable. Yeah, right!

BOTTOM LINE:
I am sorely disappointed with this BD player. I had high expectations of Sony products, however, this specific player ruined my opinion of Sony. After a few emails, it was clear to me that Sony could care less. I will never buy a Sony again.