"BEWARE of Product Failure"0.5 starson by BikerBudSteve
Pros: Quiet, crisp picture, small size
Cons: Terrible quality in workmanship, problems with software updates
Summary: I purchased this Blu-ray player 14 months ago and also purchased a wireless adapter to have the ability to download current system software updates provided by Sony. After downloading the latest software update, my blu-ray player would no longer read blu-ray disks but would still play standard DVDs. I contacted technical support at which point they guided me through resetting my blu-ray player to factory settings. This didn't solve the problem. I was then told that it was a "service" issue and that I would be responsible for the cost of repair. I'm amazed that a Sony Level 2 tech support rep would have the audacity to make such a statement as if I would fall for the old "coincidental" problem that was NOT brought about by the software update. Long story short, I have purchased Sony products all of my life inclusive of computers, televisions, cameras and audio players. I will NEVER purchase another Sony product again given the lame excuse used by tech support that the problem encountered with my blu-ray dvd player was coincidental with the latest software update download. STAY AWAY FROM SONY PRODUCTS, in particular, the BDP-S350 dvd player!