"Poor Reliability"1.0 starson by KAY0481
Pros: Don't know since equipment was defective out of the box
Cons: Poor customer service and product reliability
Summary: The reliability of Sony electronics is poor. I normally try to avoid buying Sony because of their poor reliablilty but received this Blu ray player as a gift. Out of the box the player would not play Blu ray discs. I called their support and was told that the reason was that the Blu ray player was incompatible with my Phillips LCD TV and I would need to wait for software to be update before I could view Blu ray. Now six months later I am told by Sony support that my HDMI output jack is faulty and they will not repair until I show proof of purchase. Despite the fact that this piece of equipment was defective out of the box Sony still refuses to repair without proof of purchase.
Not only are they unreasonable in their demand since the player was received as a gift but this just confirms my belief that Sony does not builds reliable consumer electronics. I have also experienced Sony CD players that no longer function after a couple of years. This is probably why they only have a one year warranty. Sony hides behind their waranty policy and does not stand behind their products.