"Netgear Support Is Awful"1.5 starson by dlauber
Pros: Trying to think of something nice to say about Netgear.... can't think of anything
Cons: After years of buying Netgear products, I've discovered that their support policies have essentially gone to hell. Following a firmware upgrade of my Netgear 3500 router, it no longer acquired an IP address from Comcast (cable ISP) - continued below
Summary: But they offer only 4 months of free tech support and I bought the router 5 months ago. So their overseas tech support people would tell me nothing except to go buy tech support. Their firmware upgrade (which I performed correctly and which did take hold) caused the problem -- yet they wanted me to pay for a solution. Since this router replaced another one that died after 14 months -- and Netgear had adopted such draconian support policies, I wanted to warn potential customers that you are in for nothing but heartache if you Netgear product goes bad -- and judging from my experience it will go bad. I switched to an excellent Asus router -- with free tech support based in Indiana, USA. Be afraid of Netgear, be very afraid.