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- My rating: 0 stars
Full user review
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11 out of 11 people found this review helpful
1.5 stars
"poor service and followup"
Pros: high speed internet
Cons: very pricey,poor followup service,no refund for service down time unless one complains more than twice about the same problem
Summary: Had comcast service for 5 years with many service interruptions due to faulty line equipment and poor service installation.
No quality control or service inquiry and recognition of service problems unless customer visits comcast in person and complains to management.
More than three times I was forced to call regarding same problem with a faulty signal splitter installed on outside line without proper weather shieding.
No refund for down time.
I advise anyone wishing to purchase High speed internet and cable tv service, to not purchase comcast.
Thank You.
T.Noble
- 8 replies to this review
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I GOT MY SERVICE connected on 11-06.i've noticed the huuuuuGE differance from people pc dial-up!...a good advice is return the modem they rent to you for $5 month & go buy your own modem-- the motorola sb 5120 w/ new technology docsis 2.0 dis SH*t flies.you can't beat the one year promo $24.95 for highest speed service.
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My cable box was spoilt a week after it was installed. I then arranged for a tech guy to come to my place to what the problem was, but nobody turned up! I waited for the whole morning and even had to cancel my other appointments for the rest of the day. When I later called them, they said that they could not make it and had to reschedule it! This is ridiculous! I have never encountered such poor service in my life. Comcast do not even have the basic courtesy to call to apologise for not turning up!
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I have been an internet user since 1990, with many ISP's, and have never encounter the amount of malfunctions that I've experienced with Comcast. It is a continual struggle with their service. There is always something to have to deal with and it becomes incredibly frustrating. Their customer service is the poorest I have ever used.
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I have been an internet user since 1990, with many ISP's, and have never encounter the amount of malfunctions that I've experienced with Comcast. It is a continual struggle with their service. There is always something to have to deal with and it becomes incredibly frustrating. Their customer service is the poorest I have ever used.
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How can a national service provider get away with this?!!!
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I had the same issues and had to cal several times to get it fixed. Eventualy they had to come out and reconfigure the local box wiring to fix the issue. they didnt tell me this was the issue but after several calls they finaly figured it out. If you do go with comcast for your internet service just make sure that your connections are correct and weather proof and u keep on callng them if you have a problem. They did eventualy fix my issue but it did take several rech calls to get it fixed. It works pefect now!
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I had the same issues and had to cal several times to get it fixed. Eventualy they had to come out and reconfigure the local box wiring to fix the issue. they didnt tell me this was the issue but after several calls they finaly figured it out. If you do go with comcast for your internet service just make sure that your connections are correct and weather proof and u keep on callng them if you have a problem. They did eventualy fix my issue but it did take several rech calls to get it fixed. It works pefect now!
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I have no idea if the actual hi-speed internet is any good, as I intend never to experience a service interruption with Comcast, by virtue of the fact that I am cancelling my contract with them. After multiple failures of their technicians to show up and make the installation, or for anyone at all to even once call and explain or, heaven forbid, apologise, I have decided not to bother with proceeding. I find it hard to believe that a business that has no ability to deliver its products can have the ability to support them.
The only thing Comcast successfully did was charge me for an imaginary cable modem, a phantom installation and a non-existent month of hi-speed internet service. This they had done within 48 hours of me placing the order. So, in addition to the inconvenience of being without internet at home, taking time off work (to wait for installations that don't happen) or not being able to leave the house on a Saturday and hours on the phone dealing with customer service representatives who do not represent any discernible level of customer service, I now have to attempt to get my money back.
I would rather chew my own arm off than deal with this organization again.
